Mortgage
What is the system used to key in renewals?
MDIF
What is the minimum payment requirement for the revolving HRLC portion?
Interest only
What is the renewal PB?
PB311
Where can all information about insurance be found? *Document*
Insurance Certificate
What date do mortgage renewals take into effect?
2nd of the month
What is the terminology for a client wanting to put their revolving balance inside their installment?
Readvance
What are the 2 mandatory compliance checks for an outbound call?
First and Last name (Authentication)
This call may be recorded - Outbound (Disclosure)
What is the maximum life insurance coverage amount in dollars & the maximum payment protection amount in dollars?
Life 750k max
Payment protection 3k monthly max
When in arrears in last 6 months what term is unavailable for the client to renew into?
Variable Term
What is the system we use for HRLCs
New Credit Card System (NCCS)
What is the PB that guides you for insurances?
PB299
What is the age limit to apply for life insurance?
64 years old
What screen on MDIF can you find the MCA balance
218
What is the maximum amount a client can borrow for an HRLC?
80%
What MLB or Script allows you to change non-existent customer information on file?
Privacy Script - MLB0065
During the renewal period can the payment protection coverage premium change the from the clients current premium ?
Yes.. can you elaborate on why?
If client ported their mortgage with 27months remaining what term will they auto-renew into?
6 month open
What is the reason for the HRLC renewal balance being greater then the balance displayed on Customer Connect ?
The accumulated interest isn't calculated on the customer connect balance showing
Name minimum 3 Virtual Connect compliance categories (there are 6 total)
KYC, Authentication, Disclosures, Complaints, Appropriateness and Professional Conduct
What does Critical Illness cover ?
Coronary artery bypass, Cancer, heart attack or stroke