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VN Glossary Terms
New VN Features
About VN
Voice 4 Nations
Staff Development
100
The acronym for our core values
What is PIE?
100
Name of VoiceNation's mobile dashboard app
What is VN2GO?
100
"We are an answering service that focuses on the growth of our people while working to make the world a better place." This sentence is VN's....
What is the Elevator Pitch?
100
The dessert we asked people to give up in order to donate the funds to provide clean drinking water to 3rd world countries
What is ice cream?
100
This term's definition is "The act or an instance of deceiving oneself, especially as to the true nature of one's feelings or motives"
What is Self-Deception?
200
Turning mistakes into stepping stones for success
What is Fail Forward?
200
In March of this year we gave our customers the ability to add these to their messages
What are notes?
200
Passion, Innovation, Excellence
What are VoiceNation's core values?
200
The fourth Saturday of each month some of the staff go to Atlanta to serve in this area
What is the Homeless Outreach?
200
Based on the QBQ book you should not ask these
What are IQ's (incorrect questions)?
300
Application where employees receive email
What is Zimbra?
300
Our customers can now edit this area of their service that contains after hours call lists
What are on call lists?
300
VN's program designed to teach and enhance your skills to equip you to be the best that you can be
What is Staff Development?
300
Our newest volunteer opportunity is with this elementary school
What is Ivy Creek?
300
According to this book, questions that "start with what or how and contain I" make great personal accountability questions
What is a QBQ?
400
Confident and resourceful attitude or outlook in the face of challenges
What is Can-Do Attitude?
400
This feature of TeamLab was recently turned on to allow CCR's and Operators to communicate more effectively with the dispatchers
What is TeamLab Chat?
400
The 26 seats in Suite A
What is the Call Center?
400
Backpacks, pencils, paper and markers were part of this recent outreach project
What is Operation Give-Back School Supply Drive?
400
This way of thinking can result in personal pity parties, looking for someone else to blame and not taking ownership of the problem
What is in the box?
500
VN's social media site that includes employee profiles, photos, blogs and shared documents
What is TeamLab?
500
Our customers can now edit this area of their dashboard that contains scenarios for the different calls they have
What are situations or call types?
500
The area of the office that feeds your brain power and caffeine addiction
What is the Kitchen?
500
Each staff member was given $10 to pay it forward in celebration of this day
What is World Humanitarian Day?
500
When determining if you are in the box or out of the box, you can look at humans in these two different aspects
What are People or Objects?