anything that prevents clear, effective communication
Barrier
Body Language
Nonverbal messages sent through gestures, facial expressions, posture, and other body actions
Act of sending a message
transmission
Public communication
Communicating with a group larger than 20 people
Language usage that follows accepted rules for spelling, grammar, and punctuation
Standard English
Process of using words, sounds, signs, or actions to exchange information or express thoughts
Communication
Written communication
Recording words through wiring or keying to communicate
Communication that occurs between a sender and one other person
Interpersonal Communication
Decoding
Translation of a message into terms that the receiver can understand
Environments or setting in which something occurs or is communicated
Context
Speaking words to communicate; also known as oral communication
Verbal Communication
Etiquette
Art of using good manners in any situation
Person of equal standing or work position
Peer
Visual communication
Using visual aids or graphics to communicate an idea or concept
Person who reads, hears, or sees a message
Receiver
Person who has a message to communicate
Sender
Paralanguage
Attitude a person projects with the tone and pitch of his or her voice
Set of customs or rules of etiquette
Protocol
Feedback
Receiver’s response to the sender that concludes the communication process
Occurs when a sender says or does something that causes the receiver to stop listening
Sending Barrier
Occurs when a receiver says or does something that causes the sender’s message not to be received
Receiving barrier
Personal Space
Physical space between two individuals
Action, behavior, or attitude that sends a message to the receiver
nonverbal communication
Communication Process
Series of actions on the part of the sender and the receiver of a message and the path the message follows
Sharing of information that conforms to specific protocol
Formal Communication