Customer Service
What is a customer service?
An employee makes sure that a customer is happy and satisfied with the service and product they receive.
To provide good customer service, what would you do if a customer told you they could not reach a product on a top shelf?
Reach up and get it for them or get another coworker who could get it for them
What is the opposite of quiet?
Loud
What is a sport that some students are participating in after school?
Basketball
What is a holiday in the month of May?
Cinco de Mayo, Mother's Day, Memorial Day
What is a quality of an employee who gives good customer service?
Patient, kind and polite
To provide good customer service, what would you do if a customer in a restaurant told you the food you just served was cold?
Apologize and offer to heat up their food
What is the opposite of tight?
Loose
What is a place that sells cakes, cookies and breads?
Bakery
What is a very tall animal with a long neck?
Giraffe
Why is it important for employees to give good customer service?
So that a business is successful and customers keep coming back
To provide good customer service, what would you do if a customer in a restaurant told you their fork was dirty before they used it?
Apologize and provide a clean fork for them
What is the opposite of wet?
Dry
What is a job that starts with a "B" that cuts and sells meat?
Butcher
What dip can you make with an avocado?
Guacamole
Where can an employee give good customer service?
In person, online or on the phone
To provide good customer service, what would you do if a customer asked where a product was located in the grocery store?
Tell them or show them where it is and if you do not know then ask a coworker or manager and let the customer know
What is the opposite of empty?
Full
What is a place with sand and salt water that people like to go to in the summer?
Beach
What candy is chocolate coated and you can have plain or with peanuts?
M&Ms
What should an employee do if a customer is giving them a hard time and they are having a hard time giving good customer?
Get a manager or coworker for support and advise
To provide good customer service, what would you do if a customer at a restaurant was rude and shouting about not liking their food?
Apologize, remain patient and calm and get a manager to assist you
What is the opposite of top?
Bottom
Where is a safe place to keep your money?
Bank
What fast food restaurant serves roast beef sandwiches?
Arbys