Workplace Situations
Workplace conflicts are disputes or
What is disagreements
Two coworkers often argue over job tasks. Who is likely contributing to this conflict?
What is both of them
One thing vocational training can do to help get a job quickly.
What is get certified in computer skills. Or any other specific vocational training skill
A non-monetary services given to an employee in addition to their base salary.
What is Employee Benefits
I started my own company.
Who is an entrepreneur?
Differences in __________, work styles, opinions, goals, or personalities can cause conflict.
What is priorities
A worker believes she is being assigned to more than her fair share of unpleasant tasks (such as taking out the trash). Which is the first action she should take?
What is gather data to see if her belief is correct.
One advantage of vocational education over traditional education?
What is hands-on training for jobs that are in demand
A piece of paper that lists your CONTACT INFORMATION, EXPERIENCE and EDUCATION.
What is a resume?
This person fixes my car when it does not run.
Who is the mechanic?
When a workplace conflict is addressed ___________, it can result in innovation, positive change, and improved relationships.
What is effectively?
Two coworkers dislike each other and do not get along at all. They refuse to discuss their conflict. Which is the likely result?
What is the conflict will continue and/or worsen.
One thing true about vocational education?
What is
a. Vocational education helps you gain technical training.
b. Vocational education helps you gain expertise in a specific area of interest.
c. Vocational education helps you find a job faster than a traditional college education.
Or other vail answer
A form you fill out to get a job.
What is a job application?
This person plants crops and raises animals.
Who is a farmer?
When a workplace conflict is _________, extended, or escalated, it can cause resentment, anger, stress, hurt feelings, and/or hostility.
What is ignored?
When should a worker seek the assistance of a supervisor, human resources professional, or mediator to help resolve a workplace conflict involving a coworker?
What is
If the worker fears for their safety
After the coworkers have repeatedly and unsuccessfully tried to resolve the conflict
If the work environment is very toxic
Or any other valid reason
When should a worker seek the assistance of a supervisor, human resources professional, or mediator to help resolve a workplace conflict involving a coworker?
What is
a. If the worker fears for their safety
b. After the coworkers have repeatedly and unsuccessfully tried to resolve the conflict
c. If the work environment is very toxic
Or any other vaild reason
A form of equity compensation given by a company to its employees.
What is a stock options?
I went to school to learn how to build bridges.
Who is an engineer?
The goal of the conflict resolution __________ is to find the best solution for the issue.
What is process?
This is an action that is recommended to help end, prevent, or de-escalate a workplace conflict?
What is
Use humor when appropriate.
Try not to let small stuff bother them.
Be willing to apologize, forgive, and move on.
Or any other example
When everyone works together to get the job done.
What is teamwork?
The amount of money an employee is paid by an employer for performing their job-related responsibilities.
What is Base Pay
The person who takes your money when paying for an item?
Who is the cashier?
Conflict resolution is most effective when workers __________ on the issue, not on the person.
What is focus?
Workers should ___________ broad generalizations, accusations, insults, or threats when trying to resolve the conflict.
What is avoid?
By taking responsibility, being open-minded, and demonstrating __________, workers are more likely to resolve their workplace conflicts.
What is flexibility
In general, how you dress for work looking relaxed, yet neat and pulled together.
What is Business casual
Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
What is being Professional
What should a worker say when a coworker has left the cord of a power tool in the aisle of the stock room?
What is “I am concerned that someone could trip on this power cord.” or something similar
What action is recommended to help end, prevent, or de-escalate a workplace conflict?
What is
a. Use humor when appropriate.
b. Try not to let small stuff bother them.
c. Be willing to apologize, forgive, and move on.
D. Walk away
Name 1 soft skill and 1 hard skill
What is :
Soft skills:
communication, listening skills, time management, problem-solving, leadership, and empathy, good work ethic, team player, etc.
Hard skills:
Percentage-based form of compensation given to staff contingent on their sales performance.
What is commissions
I work outside at the mall keeping people safe
Who is the security guard?