Show:
Legal and Ethical Practices
Conflict Resolution
Conflict scenarios
Volunteer Retention
Volunteer Management
100

Conducting this helps ensure the safety of clients and staff

What is a background check?

100

A neutral third party who helps mediate volunteer issues

What is a volunteer coordinator or HR representative?

100

An employee feels their coworker receives special treatment, such as more flexible hours or recognition.


What are these optional solutions:

  • Request a one-on-one meeting with the manager to express concerns calmly.
  • Suggest anonymous feedback systems or 360-degree reviews.
  • Invite HR to facilitate a neutral conversation to clarify expectations.


100

Celebrating this annually helps retain and honor volunteers

What is national volunteer week?

100

A document that outlines responsibilities, skills needed, expectations for a volunteer role

What is a volunteer position description?

200

Two coworkers have opposing work styles—one is highly detail-oriented while the other prefers a fast-paced, big-picture approach.


What are these optional solutions:

  • Mediate a discussion to understand each other’s strengths and preferences.
  • Rotate collaboration partners to reduce friction.
  • Establish shared norms or boundaries when working together.



300

A signed document protecting the organization from liability during volunteer service

What is a volunteer waiver or release form?

300

The first step when addressing a conflict between 2 volunteers or volunteers and a staff member 

What is facilitate a private conversation to objectively understand both sides?

300

A team member misunderstands a task assignment, leading to duplicated work or missed deadlines.


What are these optional solutions?

  • Hold a clarification meeting to ensure all members understand their roles and tasks.
  • Implement a shared project management tool (e.g., Trello, Asana).
  • Agree to summarize verbal instructions in follow-up emails.


300

Communication tool sent on a regular basis to keep volunteers informed and engaged

What is a volunteer newsletter or email update?

300

A useful tool to gather information about your volunteer database

What is a survey?