Call flow and Clients
TERMINOLOGY
How many active Clients?
6
ADA Definition and 3 Requirements
The American Disabilities Act (ADA)
Real-time, full-motion video and audio.
Dedicate high-speed internet connection.
High-quality video images without lags, blurring, grainy images, or pauses.
A sharply delineated image showing the individual and interpreter’s face, arms, hands, and fingers.
Clear audible transmission of voices. Adequate staff training to ensure quick setup and operation
Where can i find the active clients?
https://transperfect0.sharepoint.com/sites/TPCHome/TPCTraining-Development/OPITraining/InterpreterResources/_layouts/15/Doc.aspx?sourcedoc={82aef999-5100-4cd0-91ec-4b11c0afa3f9}&action=view&wd=target%28Untitled%20Section.one%7Ce577947e-7235-471e-95f3-953454ca1333%2FThe%20MAC%20at%20Morgans%20Wonderland%20VRI%7C46178960-5801-4a9b-a57e-2219910adace%2F%29&wdorigin=NavigationUrl
Appearance and Workspace
Appearance
neat and clean professional appearance
Don't forget our TPC dress code
piercings or tatoos above the collarbone, MUST be covered unless is an
ear piercing.
The hair color naturally accuring tones.
Workspace
quiet and private space
work station clean and free of clutter always organized
neutral background to avoid distractions.
Chase. What should we know?
Only ASL Video Interpretation
The only one that utilizes Simultaneous Interpretation
Freestyle (Choose a best practice to detail)
Lighting
Sit in front of a windown for natural light
indoor lamp lighting the opposing wall
Not too dark, nor too shiny
Eye Contact
Eye Contact
Camera directly in front of your eye level
Don't look down
Balance between looking at the camera and watching the video feed
Code of Ethics
Beneficence
Fidelity
Respect for the importance of culture and cultural differences
NOT ALLOWED
Chromebook
Wifi, cellular data or hotspot
Wireless headsets