VSE Maintenance Fees

Billing and General Information

100

This is used as a guideline for quoting billing cycles and due dates.

What is the Knowledge article VSE Maintenance Fee Billing Cycles, Due Dates, and Invoices?

200

This is where you will find the estimated paper bill drop date for the maintenance fees.

What is the Maintenance Fees Timeline spreadsheet?

KA: VSE Maintenance Fee Billing Cycles, Due Dates, and Invoices

300

This is the process to follow when reviewing an Owners previous maintenance fee payments.

What is the Knowledge article VSE Maintenance Fee Payment History?

400

Biennial Owners are billed this much of their maintenance fees each year.

What is half of the fees billed to annual Owners?

KA: VSE Maintenance Fee Payment General Information

500

These are the four(4) main statuses of the Owner’s maintenance fees.

What is:

• Estimated Optional: An estimated amount for the next year and the Owner has not been billed yet
• Optional: The Owner has been billed, the bill has not past the due date
• Required: The Owner has been billed, indicates the bill is now past the due date
• Denial of Usage: The Owner is being assessed late fees and/or interest; it may also indicate they are in collections, follow the pop-up directions

KA: VSE Maintenance Fee Payment General Information

Payments

100

This is the system that you will collect maintenance fee payments.

What is Sun?

KA: VSE Maintenance Fee Payment Current Year

200

This is the F key an Agent will press when collecting Current Year maintenance fees from the Owner Booking screen.

What is F5 Condo?

KA: VSE Maintenance Fee Payment Current Year

300

This is the screen that an Agent will access to give an Owner the estimated amount of maintenance fees for the future usage year.

What is the Owner Maint/Tax Collect?

KA: VSE Maintenance Fee Payment Future Year

400

These are the options for methods of payment that an Owner has to choose from.

What are credit cards (Visa, MasterCard, Discover, and American Express), electronic check, check or money order via mail?

KA: VSE Maintenance Fee Payment General Information

500

The Owner must be advised of this when making a partial payment for their past due maintenance fees.

What is:

• Late fees and interest will continue to apply and may be subject to further collection efforts until the balance is paid in full
• They will not have use rights until the balance is paid in full

KA: VSE Maintenance Fee Partial Payment

Adjustments

100

This is the timeframe for all Owners requesting a maintenance fee Adjustment.

What is up to 30 business days?

KA: VSE Maintenance Fee Adjustments

200

This is what an advisor will use to request an adjustment to a maintenance fee payment.

What is the Knowledge article VSE Maintenance Fee Adjustments?

300

This is the first step an advisor should take when and Owner is requesting an adjustment.

What is review the Owner’s account to verify the type of adjustment needed?

KA: VSE Maintenance Fee Adjustments

400

This is what advisors need to advise the Owner about how their refund will be sent.

What is “All adjustments-refunds will always be refunded to the original form of payment”?

KA: VSE Maintenance Fee Adjustments

500

An adjustment request is needed if this happens.

What is the Owner has paid on the incorrect VOI and needs it applied to the correct VOI?

KA: VSE Maintenance Fee Adjustments

Waive Late Fees

100

This is the amount empowered to an Agent to waive for Late fees/Interest.

What is $25?

KA: VSE Maintenance Fee Waive Late Fee and Interest

200

This is the only year that maintenance fee late fees and interest can be waived.

What are only current year fees can be waived?

KA: VSE Maintenance Fee Waive Late Fee and Interest

300

This should be advised to Owners at time of waiver to set the future expectations for maintenance fee collection.

What is that waiving late fees and/or interest is a one-time courtesy?

KA: VSE Maintenance Fee Waive Late Fee and Interest

400

Late fees/interest can NOT be waived once this happens.

What is once a lien has been filed?

KA: VSE Maintenance Fee Waive Late Fee and Interest

500

This is information that must be verified prior to advising an Owner that a late fee/interest waive can be made.

What is verify that a fee waiver hasn’t been done in the previous two years?

KA: VSE Maintenance Fee Waive Late Fee and Interest

Miscellaneous

100

This is the process an advisor will follow if the Owner needs assistance in making a maintenance fee payment online.

What is the Knowledge article VSE Maintenance Fee Make a Payment Online?

200

This is how an advisor can help an Owner sign up for EBilling.

What is walk them through the steps on vistana.com?

KA: VSE EBilling

300

This is where an Owner can access their maintenance fees statement or to check if they have a zero balance

What Is Vistana.com?

KA: VSE Maintenance Fee Statement Reprint on Vistana.com

400

This article contains a list of all the articles pertaining to maintenance fees.

What is the Knowledge article TMVC Maintenance Fee and Club Dues Articles?

500

Owners at properties in this state can set up a payment plan for the maintenance fees if it is offered.

What is Colorado?

KA: VSE Maintenance Fee Colorado Payment Plan