Travel Essentials
Which Florida properties offer resort credit using StarOptions?
Sheraton Vistana Villages and Sheraton Vistana Resort
KA: VSE Resort Credit Participating Resorts
What does VOI stand for?
Vacation Ownership Interest
KA: VSE What an Owner Purchases
What room types are available at Sheraton Steamboat Resort for non-VSN Owners?
Two-bedroom Valley side, three-bedroom Valley side, and three-bedroom Mountain side
KA: VSE Non-VSN Sheraton Steamboat Resort
What can be booked during the Network Float Period: 8-0 Booking Window?
Any resorts within the Vistana Signature Network (VSN)
Any Villa type
Any amount of night, up to 21 nights
Check in or out on any day
Any Season
KA: VSE Book a VSN Reservation
What is the smallest package an Owner can purchase for the Sheraton Flex Points Package?
20,700 Home Options
KA: VSE Sheraton Flex points Package
How many Marriott Bonvoy loyalty point packages are available for new Owners to purchase?
Four different packages.
330,000 points for $2,275.00
270,000 points for $1,875.00
150,000 points for $1,075.00
90,000 points for $675.00
KA: VSE Marriott Bonvoy Promo Points
What product types can an Owner purchase?
Float, Fixed, Ultra-Premium, and Event
KA: VSE What an Owner Purchases
What are the cancellation fees for cancelling a non-VSN reservation?
60 days to 8 days - $50
7 days to 2 days - $75
KA: VSE Non-VSN Points Cancel Policy
What StarOptions can NOT be used to book VSN Select options?
VOIs purchased through an unauthorized resale
HOA resale offer
VOIs not enrolled in the VSN
KA: VSE VSN Select Benefits General Information
What is the smallest package an Owner can purchase for the Westin Flex Points Package?
37,000 Home Options
KA: VSE Westin Flex Package
What is the process for retrieving usage for Owners who did not utilize their previous Use Year VOI(s)?
Interval International Late Assignment
KA: VSE Interval Late Assignment
Where can you find a quick reference for the most commonly used contacts to assist associates?
VSE Commonly Used Contacts
What phone number is given to a Non-VSN True/Traditional Fixed Owners who own at Courts, Palms, Spa, Springs or Falls, if they want to do a cruise request?
888-801-0104 (Interval’s Cruise Desk)
KA: VSE Non-VSN Cruise Request with Interval for True/Traditional Fixed Owners
What StarOptions can be used to book VSN Select options?
VOI StarOptions
Bonus StarOptions
Banked StarOptions
Restricted StarOptions
KA: VSE VSN Select Benefits General Information
When are the annual statements for the maintenance fees for Points Packages sent and when are they due?
Annual fees statements are typically sent out in August each year and are due in September.
KA: VSE Sheraton Flex Points Package, VSE Westin Points Package, or VSE Westin Aventuras Points Package
What is the fee for an Owner living in the USA to exchange with RCI?
$289
KA: VSE RCI Exchange Fees
What are three options available in the VSE Emulation Tool?
Owners - VOI
Owner Emulation
Locate VSN Online Account
KA: VSE Emulation Tool
What procedure is used for Non-VSN Float Owners that want to book reservations for less than 7 nights by splitting their Week?
VSE Non-VSN Book a Split Week Traditional Reservation
What Owners can request a waitlist for VSN reservations?
Waitlist can be requested by Presidential and Chairman Owners.
KA: VSE Waitlist General Information
How many properties are included in the Sheraton Flex Points Package?
Nine Resorts: SBP, SDO, SKR, LTR, SMV, SSR, VRO/SVR, SVV, VBC
KA: VSE Sheraton Flex Points Package
Which VSN benefits are NOT covered by travel protection?
Marriott Bonvoy Conversions
VSN Cruises
II Cruises
Owner Event Cruises
KA: VSE Travel Insurance Policy Information
How can an Owner change the name on an existing ownership reservation?
From Dashboard, under "My Vacations" widget click "See All"
Find the applicable reservation and click "View Details"
Select "Guest Name Change"
KA: TMVC Change the Name on a Reservation
What are the properties included in the Westin Aventuras Points Package?
The Westin Lagunamar Ocean Resort
The Westin Los Cabos Resort Villas & Spa - Does not include Baja Point
KA:VSE Non-VSN Westin Aventuras Points Package
What StarOptions can be used to confirm a VSN Escapes reservation?
Annual StarOptions
Restricted StarOptions
Banked StarOptions
Borrowed StarOptions
First Day Benefit StarOptions (FDB)
StarOptions from Authorized resales
KA: VSE VSN Escape Procedure
When converting 20,000 Home Options from a Points Package, how many Bonvoy points will the Owner receive?
Coral Vista, Sunset Bay, and The Westin Nanea: 20,000 Home Options is equivalent to 32,400 Marriott Bonvoy points
Sheraton Flex, Westin Aventuras, Westin Flex: 20,000 Home Options is equivalent to 31, 200 Marriott Bonvoy points
KA: VSE Points Conversion to Marriott Bonvoy Points