Guidelines
What's the maximum number of nights that can be booked in a VSN reservation?
21 nights
KA: VSE Book a VSN Reservation
From the Booking History Screen, what are the F Keys you need to press to start a VSN reservation
* Press F1 - Res/Act
* Press F1 - NewRes
KA: VSE Book a VSN Reservation
True or False. Owners can borrow online
False, they need to contact Owner Services
KA: VSE Borrow StarOptions
From the Owner Booking History, what are the steps to review the Banking StarOptions history?
KA: VSE Bank StarOptions
An Owner who has checked in already is calling because they have to check out earlier and they would like to cancel the last night. What would you advise?
The Owner should be advised we can't shorten the reservation and the StarOptions would be forfeited.
KA: VSE Modify a Reservation
What's the VSN cancellation policy?
No restrictions if canceled 61 days or more from the arrival date
KA: VSE Cancel Policy
What are the three step you would follow to review the StarOptions reservations history?
From the Booking History Screen:
* Press F1 - Res/Act
* Prss F2 - TransHst
* Enter the year
KA: VSE Book a VSN Reservation
A biennial even year Owner is short of StarOptions to book a VSN reservation in 2026. What would you advise?
They could borrow from 2028 use year by prepaying their 2027 and 2028 Maintenance Fees.
Great opportunity to submit a Sales Lead!
KA: VSE Borrow StarOptions
Banked StarOptions are not eligible to be...
KA: VSE Bank StarOptions
An Owner is calling to shorten their upcoming reservation in 2026 from 6 to 5 nights; they are looking to cancel the first night only. What would you do if SUN is not showing availability?
Do not cancel the reservation and chat with Resolution Services with the following information:
KA: VSE Modify a Reservation
What's the VSN booking window?
What are the 4 "any" family features when booking a VSN reservation?
Booking Window 8-0 months
Any Villa type, any number of nights up to 21 nights, any check-in date, any season
KA: VSE Book a VSN Reservation
When is the earliest a Presidential Owner can book a VSN reservation at the Vistana Beach Club arriving 12/23/2026 for 7 nights?
How many StarOptions would cost?
04/23/2026 (8 months in advance)
81,000 StarOptions (only 2 bedrooms available)
KA: VSE 8-0 Booking Window at a Glance & StarOptions Chart
A Presidential Owner is calling to cancel a VSN reservation 2 weeks prior the check in date, they have used StarOptions from the next Use Year, what would happen to the StarOptions?
StarOptions will be returned to the Use Year from which they were borrowed and will have a 60-day restriction
KA: VSE Borrow StarOptions
What is the earliest an Executive Owner can bank their StarOptions and,
What are the different deadlines to bank StarOptions based on Owner's OBL?
All Owners may request to bank StarOptions as early as October 1 of the year prior.
Owner & Select deadline: 06/30
Executive & Presidential deadline: 08/31
Chairman deadline: 10/31
KA: VSE Bank StarOptions
What are the steps you would need to follow if an Owner is calling to switch the StarOptions Funding (more than 61 days from check in).
* Check availability prior to cancelling the reservation.
* If there is availability, cancel the original reservation
* Re-book with the correct funding.
* If there is no availability, do not cancel the reservation and chat with Resolution Services for assistance.