VTM 08 Oct 2021: Where the heck is that?

Where O Where is My Reference Tool

100

This is where you would locate owner release letter templates. 

pvs teams site--> cft shared docs -->files -->letter and email templates

200

This is where you would find the 3dfa reference tool. 

pvs team site --> cft ref docs--> files --> case related 

300

This is where the field notification reference tool is located. 

pvs teams site -->cft reference documents ->files --> case related

400

*double jeopardy* 

Part 1. This is where you can look up reimbursement request status.
Part 2: if it's not there, what is the next step you take? 

PVS Teams site--> CFT shared docs --> files --> product and reimbursement folder

if not there, email PS and request an update. 

Remember the Rules

100

I need a PV Buddy if I am going to be out of office for __ days or longer to monitor my cases. 

3 days 

200

True or False: we can get updates on reimbursement requests that the Reimbursement Coordinators (RC) send.

TRUE

300

True or False: Product Replacement and Reimbursement requests can be expedited. 

false! only reimbursements can be expedited. NOT PRODUCT 

400

What are best practices for following up on a case that requires follow-up? (how many times, what time frame)

P&VS agents will use due diligence in trying to reach reporters (SOP-P&VS-001) being defined by management as 2 attempts at least 24 hours apart

How Do I Do That?

100

This is where case related emails and faxes are stored outside of PV. 

Red Data Folder

200

This is where I would post a question about to how best capture complicated case information. 

PV case question log. (can access through epic)

300

This is how to get status update on LBAH product replacement. 

email product support requesting an update. 

400

Is there a way to check reimbursement status when SC overflow did the request?
if so, HOW? 

YES! it is added to the spreadsheet. if not found there, can email PS for an update. 

What's in a name?

100

Another name for the Elanco Channel is ___.

Rep Portal

200

Another Name for SalesForce is ______.

Veeva

300

This is another name for EPIC. 

STEVE! (just kidding)

Elanco Product Information Center

400

What is another name for field vets?

RCV (regional consulting veterinarian)

How May I Direct Your Call?

100

Where is a list of other departments and contact numbers to transfer callers if needed? 

PVS Integration Training Team --> integration references --> files --> what transfer where

OR 

PVS Team Site --> CFT Reference Documents --> Files --> Case Related folder --> Call Triage 2021 Integration

200

Someone calls to speak with "someone in marketing," what can we do with this request?

Provide policy statement and offer to fwd a message along with no guarantee of a callback, then email request to PS. 

300

This is where a caller would be transferred if they want to purchase a FA product. 

E-Customer Service 

400

An animal owner has questions about a Seresto Collar rebate, where can we send them? 

Bayer US Rebates.