Reminders
True or False? Refund Matrix.
For refund requests less than USD 120 or equivalent, instead of just escalating them to our coaches, you may also raise them to SEEs via the urgent escalations thread if there are no coaches on shift.
False:
For refund requests beyond USD 120 or equivalent, instead of just escalating them to our coaches, you may also raise them to SEEs via the urgent escalations thread if there are no coaches on shift.
Which specialization should handle tax-exempt invoice requests for Print Order Products?
A. Print
B. Accounts & Billing
C. Troubleshooting
B. Accounts & Billing
True or False?
Currently, #incident-20230822-aged-bush is MITIGATED.
Summary: There is a discrepancy between web pricing vs the mobile pricing for AU, CA, UK currencies on Apple/Google (Charging slightly higher price on Mobile Yearly Subs)
False.
#incident-20230822-aged-bush is already RESOLVED.
Who is the CEO and co-founder of Canva (along with Cliff Obrecht)?
Melanie Perkins
What was the first team name of Coach Vi's Coaching Team in Canva?
Sal-V-kuta
What item was added to the SPI/PII High Priority list under Handling tickets with Personal Identifiable Information (PII) and Sensitive Private Information (SPI)?
Google Play account email address
True or False? Pay As You Grow
For Annual plans, if the rollup charge fails, the team won’t be able to invite new members and its max capacity will change based on the billed quantity.
True.
What is the Problem Ticket number to #incident-20230826-broken-star
Ticket #6063833
When was Canva@10 celebrated?
August 25, 2028
How many team reopens were as of 2PM today?
49 reopens
Which queue should you transfer LMS/LTI concerns?
a. Outsource CIS - C4E/NFP
b. CIS - C4E/NFP queue SME
c. CIS - C4E/NFP queue
d. Outsource CIS - C4E/NFP SME
c. CIS - C4E/NFP queue
Other than PIX in Brazil, what is the other Confluence article that we should check to get more information about the shorter Duration Plans experiment being rolled out to a small number of users?
CHT - Shorter Duration Pro Plans (Phase 2)
What countries were affected by #incident-20230822-aged-bush
a. UK, US, CA
b. AU, CA, UK
c. AU, US, CA
d. CA, UK, AU
b. AU, CA, UK
Give atleast 3 Canva values
Set crazy big goals and make them happen
Be a good human
Empower others
Pursue excellence
Make complex things simple
Be a force for good
Based on our Team Bible, give at least 3 Slack channels that we should check when collating updates for our KB Website.
accounts-and-billing
campus-manila
cht_bulletin
cht-feature-release
customerhappinessteam
exclusive-ab-cool-kidz
team-philippines
user-voice
vibe-philippines
rollouts-canva
If you encounter users who cannot see the 3-month duration of prepaid plans in India, what are the 2 other options that we should advise them on top of the unavailability of the 3-month plan?
12-month plan and 1-month plan
For any C4E or NFP subscription-related disputes we're going to have to transfer the tickets to which queues:
* Non-locked Accounts: (A or B)
* Locked Accounts: (A or B)
A. Outsource 1 - CIS - C4E/NFP (CNX)
B. CIS - C4E/NFP (Premier)
Non-locked Accounts:
* Outsource 1 - CIS - C4E/NFP (CNX)
Locked Accounts:
* CIS - C4E/NFP (Premier)
What exact date and time did the #incident-20230826-broken-star occur?
August 26, 2023, 6:53 PM
Anong Ulam Today?
Onsite, what is the Vego meal for today (August 29, 2023)?
Vegan Siomai
How many specs in our team are currently 100% in QA scores?
7 specs
Under what A&B Initiative are we reminded to review the process in Handling Support Tickets related to Incidents > FOR SPECIALISTS?
A&B Newsletter
Since the Adyen whitelisting process has been deprecated, what should we do and not do?
Dos: Refer users to their issuing bank or advise users to try a different payment method.
Donts: Raising whitelisting requests via RPFD.
What is the complete incident title with this concern:
Users from India have been experiencing an issue with the payment/billing as they’re being stuck with a loading page
a. #incident-20230828-broken-star
b. #incident-20230818-broken-star
c. #incident-20230816-broken-star
d. #incident-20230826-broken-star
d. #incident-20230826-broken-star
Which floor at the Canva office is the meeting room Cadena de amor located?
4th floor
Who on our team celebrated their birthday this August? Including birthdate (MM/DD)