Who You Gonna Call?
You get a call from a resident saying their air conditioning suddenly stopped working their unit
Who is nobody (advise them to submit a maintenance request)
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What is The Smart Center (don't forget to also check out supplemental instruction)
“The people next to me are playing music too loud and yelling.”
What is a Noise Complaint
You get a complaint about a resident’s dog barking too loud. As you approach the door you hear the dog barking and see no SDS sticker
What is an HRL Code Violation (unauthorized animal) IR
A resident demands getting their AC switched because their room is too hot
What is advising a resident to submit a maintenance request
You get a call from a resident saying the room above them is obnoxiously loud and they are trying to study for their test tomorrow
Who is your backup (to address the room and document)
Here to support your development as a writer so that you become a more articulate and fluent communicator at the university and beyond
What is The Writing Center
“My roommate never cleans, and our dorm is starting to stink”
What is a Roommate Complaint/Conflict
In your hall GroupMe one of your residents talks about how she loves the smell of candles, and she uses one in her room every day
What is an HRL Code Violation (unauthorized item) IR
Your resident comes to you because he believes his roommate has stolen from them
What is notifying your CC and follow the next steps given
You are doing rounds and see there’s a physical altercation happening in the building
Who is KSUPD
Helps students develop the skills necessary to better manage their emotions, navigate relationships, and address other mental wellness concerns
What is Counseling and Psychological Services
“None of my outlets are working in the room.”
What is a Maintenance Complaint
You get a call from your resident saying that her and her roommate have been getting into screaming matches every day and they cannot stay roommates any longer
What is an HRL Roommate Conflict IR
Your resident says her roommate’s boyfriend is always in their unit and its starting to make her feel uncomfortable
What is needing a roommate mediation (and go over the roommate agreement)
KSUPD calls you telling you they will conduct a wellness check on a resident
Who is CC on Call
Provides access to food, temporary housing, and other supportive services to foster students’ realization of a healthy, stable, and dignified life
What is CARE Services
"I can’t share my space anymore I want to switch to a single room”
What is a Room Change Request (after mediation)
You get a complaint from your resident that their roommate has been inviting multiple people to stay overnight every day for the past two weeks
What is an HRL Code Violation (guest policy) IR
As you are conducting rounds you see a group of residents with marijuana in the stairwell
What is calling KSUPD and submitting an IR.
During rounds, you found a resident passed out. You’re with your backup already, you’ve called KSUPD and notified the CC on Call. Who do you call next?
Who is nobody (just follow instructions by CC on Call)
Provides recovery-based programs on campus and to surrounding communities and helps those impacted by addiction through educational programming
What is the Center for Young Adult Addiction and Recovery (CYAAR)
“I pay for my child to live here; can you just knock on their door and check in on them?”
What is a parent needing to call KSUPD for a Wellness Check
Your resident mentions that they have been feeling sad lately. They share with you that they have stopped going to class and stopped eating
What is an HRL Wellbeing IR
An angry parent is screaming at you during move-in
What is removing yourself from the situation and calling CC for help