W Shanghai

(Blank)

100

Henry Lee

President, Marriott Greater China

200

Sunset Ritual

transition from day to night - candles and adjust light levels, music volume up

300

Most important during Interaction

Emotional Engagement

positive emotional experience 

Encompass W Service foundations 

Show Heart, Ace the Basics, Keep it Real, Remix Luxury, Own it, All In

400

2050

Great Room square meter

500

Next W opening in GC

W Macao

(Blank)

100

388

EWOW square meter

200

2021 W Shanghai global GV rating

#3

300

[phone]

TKT phone number

400

46

Wonderful square meter

500

Sun-Thu 10:00 AM-12:00 AM

Fri-Sat 10:00 AM-1:00 AM

Woobar opening hours

(Blank)

100

End of conversation question

Offer further assistance

200

377

Million RMB = 2022 WSH GOR Budget (stretched goal)

300

122

Million RMB = 2022 Budget NOP

400

4.6

Dianping TKT Score

500

2050

Great room square meter