Definitions
A decision between 2 or more ethical options
Ethical decision
Name 2 types of audiences
primary/action-takers; secondary/advisors; interested/evaluative; gatekeepers
evidence drawn from academic journals, magazine articles, books, websites, research databases, DVDs, CDs, and reference materials
Secondary research
A choice between two or more ethically unsatisfactory courses of action
Ethical dilemma
Name 2 patterns of arrangement
cause and effect; comparison and contrast; better and worse; costs and benefits; if ... then; either ... or; chronological order; problem/needs/solution; example
A formatting elements that helps readers quickly see the structure of a document and understand how to use it
Heading
A type of document used to make suggestions about the best course of action
Recommendation report
define subject; state purpose; state main point; stress importance; provide background; preview the content
Name 2 elements of an introduction
make an obvious transition; restate main point; emphasize importance; look to the future; say thank you/offer contact info
Name 2 elements of a conclusion
A type of document written to determine whether developing a product or following a course of action is possible or sensible
Feasibility report
What are the requirements for labeling a graphic?
title; figure number; source; discussion in text
evidence collected by a researcher from observations, experiments, surveys, interviews, ethnographies, and testing
Primary research
The inside address in a letter or the names/date/subject block in a memo (automatically included in emails)
Header
Name 2 acceptable ways to handle a hostile question from an audience member.
rephrase the question; validate the question; elaborate and move forward
What are the 2 general purposes of technical communication?
Inform and persuade