Which UofA's residence is specific for first year students?
Lister Hall
100
Supplementary Health Insurance is mandatory and exchange/visiting students are eligible for this insurance.
True or Flase?
False, supplementary health insurance is not mandatory and exchange/visiting students are not eligible for it.
100
Part-time international students are not able to work during their study in UofA. True or False?
TRUE
100
Which office should non-student post-doctoral fellows and visiting researchers be referred to?
Post-doctoral Fellows/Visiting Academics office in 1-03 SAB
100
Welcome Ambassadors are expected to do their shift without taking any breaks. True or False?
False. We encourage WA to be self-aware of their stress level and take breaks as needed responsibly.
200
Where can Temporary Accommodation tip sheet be found?
International Services Center or online at ISS website
200
Which health service that is not provided by University Wellness Services?
Dental health
200
Which document is required for international students to have in order to enter Canada?
Temporary Resident Visa
200
List two ways to obtain letter of enrollment.
Go to the main floor of Administration Building or print it off from Beartracks.
200
Where can Welcome Ambassador access the New Student Log and Other Events forms?
Laptops at Reception Desk
300
Where is HUB Residence Office located?
International House (ECV)
300
UAHIP is mandatory for international students who will study for _______________.
More than 6 weeks and less than 12 months
300
International students need to have both Study Permit and Work Permit so they can work on/off-campus. True or False? Why?
False, international students only need to have a valid Study Permit that allows them to work in Edmonton while studying and SIN.
300
List three on-campus resources available for students in SUB.
University Wellness Services, Student Success Centre, Peer Support Centre, Safewalk, etc.
300
Give examples of unacceptable etiquette being a Welcome Ambassador. (2)
* Eating a full meal at Campus Check-in while on duty.
* Not wearing ISS Volunteer T-shirt
* Making inappropriate joke(s) in front of other volunteers or students
* etc.
400
How can UAISN help students find permanent housing?
People use UAISN to find roomates or advertise their places.
400
If an international student want to visit a doctor on the weekend, where should they go?
Medi Centres or walk-in clinics
400
An international student arrives at Welcome Centre concerned that they do not have a TRV. Why might the students not have a TRV?
Some students come from countries with visa-free travel to Canada.
400
Lina is an international student from Germany but she was born in Colombia. She asked you if you know anyone from Latin America, you told her that there is a Latin American Students Association however you don't know their contact information. What would you advise her to do next?
Refer her to check Bearsden online or go to Student Group Services to find the student group's contact information.
400
When can you use close ended question?
When the student is struggling because of language barrier.
500
Why is it important to use the Accommodation checklist?
* To be familiar with the minimum standards that every accommodation must meet
* To avoid problems that might occur in the future which caused by improper inspection
500
If a student is eligible for for AHCIP, what documents that he/she needs to bring together with the completed AHCIP form when they're applying for the insurance?
Passport, utility bill/proof of Alberta residency, and study permit
500
Why visiting student will not be able to work?
Because visiting student who studies for less than 6 months does not have a study permit.
500
List two ways to pay the tuition fees.
* Through their financial institution (online or telephone banking)
* Pay at the cashier's wicket on the third floor of Administration Building
* Electronic Funds Transfer (incoming wire payment)
* Deposit a cheque in a drop box on the first floor of Administration building.
500
We encourage Welcome Ambassadors to use OARS to effectively deliver the information to new students. What does OARS stand for?
Open ended questions, Affirmation, Reflective listening, and Summaries