10 Steps of Customer Service
How long does an associate have to work for the company, in order to get maternity leave?
Two years
What is the companies base salary bi-weekly?
$1693.27
Payroll
What is the temperature danger zone?
41-135
What is step#5?
Call the order
How much does an associate get paid for maternity leave?
$350 per week
$675
What is our highest expense?
How long can eggs be at room temperature?
4 hours
What is step #3?
Suggestive sell
On average, how many hours does an associate have to work to get maternity leave?
30 hours.
What is the unit manager floor?
$55,000
What is the 602 account?
Overtime
If a person is sick, what symptoms should they report?
Vomit, diarrhea, jaundice, sore throat w/ fever, open sore that's draining.
What is step #8?
Deliver hot food
How many weeks does an associate get paid for a natural birth or C-section?
6 and 8 weeks.
How much is a managers banking bonus if they make 23/28 deposits?
0
What does WOTC mean?
Work Opportunity Tax Credit
What is the stacking order and temperature?
Ready to eat
Whole meat and shell eggs 145 degrees
Injected meat/ground meat 155,
Poultry 165.
What are the ten steps of customer service?
Greet, beat to seat, suggestive sell, write tickets, call order, wait for call back, anticipate needs, hot food, pre- bus, cash at the register.
How long does the manager have to work for the company to get maternity leave?
80% target of salary. 1 year.
If a manager has a 68 people quota, with 25 hours of overtime, how much would their bonus be?
$225
How much do we spend in overhead allocation?
14.7%
If ready to eat chilly is at 130 degrees for two hours, what is the correct action?