Day 1
What is Aftercall?
Aftercall is an Aux on the phones that is used for follow up after a call.
Name 3 different products
any products.
On the Ground, it means they are able to order directly from their own warehouse in their country
What time do you need to be clocked in by?
5:50
No we are not able to make medical claims.
What does NFR stand for and what does it mean?
Not For Resale, It means they are not ale to resale the products these orders come from the US
What are three resources that we have to find answers to members questions.
When someone calls in asking if our past tense oil cures headaches. What is a good word track you can use to respond to this.
Unfortunately we are not medically trained here and I am not able to treat or diagnose symptoms such as those, however I would love to go over the benefits of the Past Tense oil with you.
What does CPTG stand for?
Certified Pure Therapeutic Grade
What is the theme here at doterra
How long should a member be on hold for?
No more than 2 minutes at a time.
What are Soft Skills why are they important?
They are how we interact with the member on the phone, they are important because they help with customer loyalty.