Job Duties
What's another name for a waitress or waiter?
Server
What are servers expected to learn?
The menu
Name a job challenge of a server.
Answers vary.
Who does the server interact the most with in the kitchen?
Cook
Apron, uniform, nice pants, and presentable shirt, and comfortable shoes often dressy.
What is the job of the server?
Take orders and bring food to the customer. Ensure that they have a great dining experience.
What is on the a training period or work experience?
Learning from actually doing the work.
Do servers have many tables or few? How can this be hard?
Servers have many tables and this can be hard causing anxiety.
If you are going to be late for you shift what should you do?
Call your boss immediately because someone will have to fill in for you.
If you are a server you should greet the customers with a...?
Smile
What are some qualities that servers must learn to do?
Communication skills, customer service, attention to detail, and physical stamina.
If a customer is rude to you what should you do?
Keep a smile on your face and continue working.
A host helps to...?
Seat customers in your section
A coworker decides that they are going to seat someone and continues to seat customers in only his or her section to get more tips. What should you do?
What are servers under pressure to do?
Meet the demands of customers.
How do servers need to pay attention to detail?
Tell the cooks the orders to prepare for the customers and how they should be prepared to allow for a positive dining experience.
A customer drops money on the ground and gets up and walks away. What do you do?
Pick it up and return it to them.
A bus person helps a server do what..?
Clear dishes off the table
You forgot to put in an order for one of your tables. What should you do?
Kindly let the customer know a mistake has been made and be honest about it. Honesty usually is rewarded and is respected.
How are servers expected to interact with customers?
Be polite and friendly.
Meeting the physical demands of the jobs mean...?
Standing, moving around fast, watching surroundings, balancing tables and various orders.
Where do you typically place the orders so that the cook can receive them and begin cooking.
The computer, on a piece of paper if no computer is available.
A manager helps a server do what..?
Problem solve when issues arise.
Your manager asks if you can vacuum the rugs, but you have never done this job before, what do you do?
Ask how to perform the job and kindly explain that you've never done it before.