Lines of services
On-Site Roles
Common Conditions/Services
Meanings/Abbreviation
Bonus
100

We have Professional Counselors and Social Workers and our session start at $1.00/per minute What Am I?

What is Behavioral Health?

100

Makes critical decisions about patients' treatment and care, writes prescriptions and can suture and splint, Who Am I?

Who Is A Provider? (Doctors & Nurse Practitioners)

100

What services deal with stress/anxiety, gender identity concerns and healing from trauma and abuse.

What is Behavioral Health?

100

What does TB stand for

Turberulosis

100

What Does a Full Screening include in a Annual Check up

Complete Blood Count(CBC), Thyroid screening, Diabetes screening, Cholesterol screening, Metabolic Panel, PSA, and Pap Smear.(if applicable).

200

Provide free exam and fittings are offered for patients 19yrs and older What am I?

What is Audiology?

200

First point of contact for patients that invite them into WH and begin their journey throughout the center, Who Am I?

Who is Front Care Host?

200

What service deals with Redness/infection, trauma to the cornea and iris exam.

What is Optometry?

200

Another word for PPD

What is Tuberculosis?

200

Define White Glove

A high-level, high-touch method of interacting with patients.

300

Takes care of a patient's health needs, such as managing chronic conditions, providing follow-up care and ensuring that our patients truly live better, What am I?

What is Primary Care?

300

Responsible for checking patients out, collecting payments, and answering any lingering question patients have, Who Am I?

Who is Checkout Care Host?

300

What services deals with weight loss, annual physicals(school, work, camp), smoking cessation and well woman exam.

What is Annual Checkup?

300

Define T.I.A 

What is Transient Ischemic Attack?

300
Define Warm Transfer

when you transfer the patient over to someone else while still on the phone.

400

Free resources that helps patients overcome and obstacles that make living better difficult, Who am I?

Who is Community Health Services?

400

Who assists the providers, draws blood, takes vital signs, Who Am I?

Who is Care Navigator?

400

What services deal with cough, cold, flu, poison ivy/oak, Urinary tract and bladder infection, skin tags/wart removal and mono

What is Primary Care?

400

Define Acute Coronary Syndrome

Any condition brought on by a sudden reduction or blockage of blood flow to the heart

400

A tool that helps bring the Moment of Care mindset to life and are accessibility, consistency and shifting interactions from transactional to relational, what am i?

What is Language of Care?

500

Refers the patients to the Vision Center when necessary, Who Am I?

Who is the Optometry Team?

500

Can help Care Hosts/Care Navigators by checking-in patients, making appointments, and providing information, provides resources for any challenge that may affect health outside the center, Who Am I?

Who is Community Health Workers?

500

What type of conditions are Obesity, thyroid disorders, GERD/heartburn, Osteoarthritis and Osteoporosis.

What is Ongoing Health Conditions?

500

Define GERD

What is Gastroesophageal reflux disease?

500

Define PSA

Prostate-Specific Antigen