This provides consumers a replacement product or reimbursement in the form of a eGC or check for failed products
What is a replacement plan?
200
This is the primary search method to look up a consumer who purchased their product from a Wal-mart Store
What is phone number?
200
You can send a EGC for Sam's Club
What is False? What is a check by mail?
200
How long does it take for a consumer to receive a product once they have selected online?
What is 5-7 business days
200
Service plan cover for pools
What is pump, filter, other accessories?
300
The term for which a consumers transfers a plan to a new owner
What is transferability?
300
These are used to prompt the system into action.
What are tasks?
300
Branding and Promoting is Stating to the consumer that their product will still be covered even after a refund
What is False? What is sharing the benefits of the service plan?
300
Timeframe for a consumer to receive a reissued check to their mailing address
What is 15 business days?
300
After a Product has been serviced more than three times, this is the term used to express that the product cant be serviced anymore
What is Deemed Unrepairable or buy out?
400
"The plan covers mechanical and electrical failures" is an example of this term
What is a condition?
400
abbreviations if you are looking for toys in the system
What is TT TOYS and brand name?
400
The MFG covers for any type of damages
What is false? What is only mechanical/electrical?
400
If a consumer has filed a claim on Ride on Car how long will it take for the service center to send out new parts for the product so that the consumer can fix their item?
What is 7 business days
400
two similarities in the service plan for Tv's and Portable devices
What is Power surge and electrical issues?
500
A type of coverage that is over and above the manufacturer's warranty coverage and may even begin at the same time as the manufacturer's warranty and run for the life of the plan.
What is an endorsement?
500
If a consumer calls about a Nabi tablet, you would put this into the system to locate the product.
What is FUHU?
500
True or False If a customer calls in and their coverage has ended on 11/15/2015 and they call in on 11/25/15 can the consumer be able to file a claim?
What is True? the consumer has up to 30 days after the ESP has expired
500
consumer needs to send this in for their Jewelry merchandise
What is Receipt, Postal approved box, description of merchandise, and description on why the product malfunctioned
500
If a consumer states that the MFG can't service their product and calls back to Asurion stating that the MFG cant cover their product, the consumer needs to send in this information
What is Receipt, letter from MFG stating that why the product cant be serviced?