Warranty

Claims

100

JLG gives up to 45 days for claims to be submitted. 

• JLG: Claims must be submitted within 20 days of the repair date.
• UniCarriers: Claims must be submitted within 30 days of the repair date.

200

You don't need approval for a well-known issue on a JLG Drive Motor.

Correction: High-cost part replacements often require pre-authorization:

• Logisnext: Repairs involving parts exceeding $6,499 require pre-authorization from Service Engineering.
• JLG: Powertrain repairs must be approved in advance.

300

All warranty claims and campaigns cover travel expenses. 

Correction: Reimbursement for travel and hauling is limited:

• Logisnext: Travel is reimbursed up to 1.5 hours per day, per claim; additional restrictions apply.
• JLG: Travel reimbursement has a maximum cap, such as three hours per repair.
• Some campaigns do not cover travel costs at all.

400

Two units with the same model and issue can be filed as one claim together. 

Correction: Each repair requires a separate claim:

• Logisnext: Multiple failures must be filed as separate claims.
• JLG: Unrelated repairs must be submitted separately, and one claim cannot include multiple failures.

500

Diagnostic labor is reimbursable for all warranty claims.

• JLG: Diagnostic labor is not reimbursed unless authorized.
• UniCarriers: Basic troubleshooting time is included in labor guides; additional time requires pre-approval.

Work

100

Technicians can complete warranty repairs without verifying if the unit is still covered.

Big Joe: Warranty eligibility must be verified via the Big Joe portal before repairs.

200

A tag is not required for a part that you have discussed with the warranty team beforehand.

A tag with a WO number is ALWAYS required. 

300

Any technician can perform warranty repairs, regardless of training.

Correction: Warranty repairs must be performed by trained and authorized technicians:

• Logisnext requires technicians to meet specific training requirements and have active APPIAN IDs; otherwise, claims for labor may be denied.

400

Warranty labor reimbursement covers 100% of a dealer's standard labor rate.

Correction: Labor reimbursement rates vary:

• Logisnext: Labor is reimbursed at the dealer's lowest customer repair rate.
• JLG: Labor is reimbursed according to JLG’s guidelines, not always at full retail rate.

500

Travel reimbursement can be claimed multiple times for the same technician if repairs on the same unit are split across several days.

Correction: Travel reimbursement is limited to one round trip per warranty claim, even if the technician returns multiple times.

• UniCarriers: Only one travel charge is allowed per claim, regardless of the number of visits or days required.
• JLG: Maximum travel reimbursement is capped at three hours per eligible repair and cannot be multiplied for repeat visits.

Parts

100

Third-party or non-OEM parts are usually acceptable for warranty repairs.

Correction: Most manufacturers, including JLG and Logisnext, require genuine or approved OEM parts for warranty repairs. Use of unauthorized parts can void the warranty.

• UniCarriers: Non-OEM parts require approval or void the warranty for the component.
• Hangcha: Use of non-genuine parts voids the warranty unless pre-approved.

200

Failed parts do not need to be retained after a warranty claim if they are dirty or contain fluids. 

Correction: Manufacturers require failed parts to be retained for inspection:

• Logisnext: Retain parts until claims are settled and potentially for audits. (at least 90 days)
• JLG: Parts must be returned within specified time frames.
• Hangcha: Failed parts must be retained for 90 days for possible inspection.

300

Dealers can replace assemblies rather than individual parts at their discretion.

• Hangcha: Assemblies should only be replaced if individual parts cannot be repaired.
• UniCarriers: Replacing assemblies instead of parts requires justification.

400

The only requirements for an ECU replacement would be: photo from repair, notes, and a returned failed part. 

UniCarriers explicitly requires all serial numbers for parts with one to be included on warranty claims. Missing a serial number, even for a small part, could result in delays or denials of the claim.

500

Warranty claims for parts can include charges for expedited freight if the dealer needs the part urgently to complete a repair.

Correction: Expedited freight charges are typically excluded unless the delay is caused by the manufacturer.

• UniCarriers: Air freight is only claimable if the parts are back-ordered from the nearest parts depot, not for dealer convenience.
• JLG: Expedited freight charges are excluded unless explicitly authorized due to exceptional circumstances.

Is it covered?

100

Wear-and-tear items are covered under warranty.

• JLG: Items like belts, filters, and batteries are excluded.
• Hangcha: Wear-and-tear components like tires and filters are not covered.

200

A CSS can confirm if a repair will be covered by warranty.

No. Just no. 

300

If you confirm with warranty, you can tell the customer that the repair will be covered by warranty. 

You should never state with certainty that a repair will be covered. The unit is under warranty, the repair will be submitted for approval.

400

A Unicarrier unit with 278 hours needing an adjustment would be covered by warranty. 

Correction: Preventive repairs are generally not covered unless specifically authorized:

• Logisnext: Adjustments beyond the initial service period (200 hours or one month) are not covered.
• JLG: Routine maintenance and preventive repairs are excluded from warranty coverage.

500

Warranty claims can include undocumented expenses like shop supplies.

Correction: Shop supplies and environmental fees are not reimbursed:

• Logisnext: These costs are expected to be included in the labor rate.
• JLG: Consumables like cleaners and sealants are excluded.

Trivia

100

What company invented the first powered forklift?

The first powered forklift was the Tructractor, created in 1917 by Eugene Clark of Clark Material Handling Company. The Tructractor was the first seated, counterbalanced truck, but it didn't have forks.

200

What major historical event spurred the widespread use of forklifts due to the need for efficient material handling?

World War II

During World War II, the rapid production of military supplies required a streamlined way to move large quantities of materials in warehouses, leading to the widespread adoption of forklifts and standardized pallets for efficient handling.

300

What famous video game series features forklifts as playable vehicles?

Shenmue (released in 1999 for the Sega Dreamcast), players take on the role of Ryo Hazuki, who works as a forklift operator at the Yokosuka Harbor. The game even includes a daily forklift race.

In Halo: Reach, players can find forklifts scattered throughout levels, and they can even drive them. The forklifts are slow, unarmed, and offer no strategic advantage.

400

What is the most common forklift-related accident?

• Rollovers are the most common type of forklift accident: This happens when a forklift tips over, often due to uneven ground, overloaded loads, sharp turns, or driving with an elevated load. 

500

How often does OSHA require forklifts to be inspected?

According to OSHA, forklifts must be inspected daily before being placed in service, or after each shift if they are used around the clock.