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Warranty Decision Flow Tech Center
Lost or Stolen Equipment
Android Decision Flow
Accessories Warranty
Apple Warranty for iPhone and iPad
100
The customer may be eligible for a warranty exchange based on this critieria and information website.
What is Device Life Center
100
Stolen devices can be but lost devices cannot be
What is blocklisted
100
Programs used to suspend service
What is Clarify, Tech Guide
100
Consumer/IRUs must go to COR store with receipt
What is Bluetooth Accessory Warranty Exchange
100
New or Refurbished follow under what catergory
What is Device Warranty
200
Customer recieved the equipment as a gift Equipment exchanged owners Customer does not remember the date of purchase
What is Verifying Warranty
200
IVR is used by customer for what when it comes to phones that are stolen
What is Reinstate CTN
200
Apps not responding or working along with the phone not responding.
What is Freeze/Crash
200
Email address required, End-User Agreement to qualify based on the information they fave you prior to processing.
What is Order Confirmation
200
Prior to transferring to Apple, this must be looked at and researched properly
What is Apple Support Page
300
To create a claim, this must be accessed to start the process
What is DLC Tool
300
Stolen IMEI's on customer account take how long to appear
What is 24 hours
300
I cannot remember my password for my account for Google Play.
What is Google Account Recovery page
300
Delivered via FedEX all processed warranty exchanges
What is Shipping
300
90 days of complimentary support is given to each customer as a courtesy from whom
What is AppleCare Phone Support
400
Ears buds, batteries, travel/wall charger are included with the phone.
What is Accessories
400
To unblock an IMEI, the customer must do what
What is Call Consumer Care
400
Apporiate steps to use when process a defect
What is Device Replacement Decision Flow-Care
400
BMG1 NBS1 BMG ANS1 are examples
What is System Coding
400
Moblie Insurance vs Apple
What is Determination Matrix
500
A unit that presents damamge within the first 14 days of the original replacement
What is DOA Replacement
500
Reason code 011 is what
What is Stolen/Lost
500
This must be done before processing a Warranty Claim.
What is 8 General Troubleshooting Steps
500
Lifeproof, Otterboxes and waterproof cases
What is Warranty Support by Manufacturer
500
Offers service option for iPhone and iPad devices that are not eligible for warranty service
What is OOW Service (Apple Out of Warranty Service)