Warranty Wrap Up

RWS - AGG Limits

100

What are the different DED Amounts on an RWS Policy? 

 $75, $99, $150

200

What is the AGG limit for a Garage Door Spring for RWS?

$250

300

What is the AGG limit for items encased in concrete?

$400

400

At what rate is Freon/Refrigerant covered at? 

$40/lb

500

What are the reimbursement rates for parts and labor? 

Labor $75/hr 

Parts, at manufactured cost over 10% 

PW - AGG Limits

100

What is the AGG limit for all Appliances on a PW Policy?

$1000

200

What is the AGG limit for Water Heaters on a PW Policy?

$1000

300

What is the AGG limit for Cooling? 

$1500

400

What is the AGG limit for Garage door springs and openers? 

Springs $250  

Openers $500

500

What is the AGG limit for Drain Clogs? 

$300

AHP - AGG Limits

100

What is the AGG Limit on a Water Heater for RRKs & RRKNs? 

$500

200

What is the AGG limit for oil-fired forced air or oil-fired furnace?

$500

300

What is the AGG limit for Electrical Systems? 

$1250

400

What are the coverage rates? 

National Average 

500

What is the AGG limit for units with missing or illegible model and or/serial numbers?

$750

General

100

Who do we send payments to? 

CC pays : Kelli

Check pays: Jennifer M and CC

200

All of the policy cover what cause of failures? (2)

Normal wear and tear & age

300

What is the 30 day waiting period? 

Claims cannot be started within the first 30 days unless it is a renewal policy

400

What are some examples of non-covered cause of failures?

Power Surge 

Improper Installation 

Peril 

Natural Disasters

Improper Renovation 

Animal Damage 

Secondary/Consequential Damage

500

Which is the only policy that covers Maintenance? 

RWS Premier

Queue

100

Caller: " I received a letter in the mail about your services", where does this call get directed to?

Home Sales queue

200

Caller: " Cancel my policy right now, I no longer want your services", where does this call get directed to?

Retention Queue

300

Caller: " I have waited for week for a contractor, I need one now", where does this call get directed to?

Contractor Relations

400

Caller: " Its been over 30 days since you have mailed out my payment and I still have not received my check. ", where does this call get directed to?

Send email to NHSadmin to run a trace on a check that has been mailed out 30+ days

500

Caller: " I do not want to talk to you, connect me with your supervisor", where does this call get directed to?

Text in the Claims Analyst chat what is occurring and request a supervisor.