Heartworm
Creapy Crawlys
Cleaning Procedures
Random
Client Relations
100
How many bites does it take from a mosquito to infect a dog?
Just One.
100
A client calls the clinic suspecting their dog has lice. What is the procedure for this patient visiting the clinic?
Ask the client to leave patient in car for exam.
100
What is your first priority as a technician when arriving to the clinic in the morning.
Hospitalized patients.
100
GET READY TO RUN BOTH TEAMS!
Clients decided to take remains home after a euthanasia of a 15 pound cat . Prepare what we need for transport.
A small cardboard coffin and potty pads to prevent leaks.
100
Proper phone etiquette for answering the phone.
Announcing the clinic name, your name, greeting the client with a friendly tone.
200
What does Proheart guarantee to cover?
Heartworm disease, hookworm, roundworm and whipworm.
200
Which product treats external parasites in dogs?
Simparica
200
Name 7 opening procedure responsibilities.
Fill mop bucket, turn on diagnostic equipment, start laundry, wrap surgical packs, check maintenance list, open exam rooms (stock, check for stethoscope), perform anesthesia checklist.
200
BOTH TEAMS GET READY TO RUN!!!
A client is here for a euthanasia for a 51 pound dog, they want a private euthanasia, with a tower urn, 3 lines of engraving, and a double paw print. As a team bring up the charges on avimark with the correct charge names and total.
(Must speak charges outloud as entering)
Euthanasia ($78)
Private Euth 5-74 ($185)
tower urn ($70)
engraving ($35)
additional line engraving ($10)
double paw print ($80)
200
Name 2 programs the clinic offers that offer financial assistance to clients. Name and explain the rewards program that give the clients a chance to earn up to 20% on some of our products.
Care credit, scratch pay.
Zoetis Petcare Rewards. When clients buy zoetis products, proheart, simparica, apoquel, revolution, and convenia injections over 20 pounds they receive a preloaded Mastercard to use specifically at Wasatch Animal Clinic.
300
Which is cheaper heartworm protection for clients? Interceptor or Proheart ?
Proheart
300
Name 5 external parasite cat or dog.
Fleas, ticks, lice, mites, demodex
300
Who is responsible for filling mop buckets and how much rescue do we add for daily cleaning?
Receptionist and Technicians , 2oz of rescue for daily cleaning.
300
BOTH TEAMS GET READY TO RUN.
A 40 pound dog needs double maintenance fluid rate, and domitor and torb IM sedation dose calculated. Half the team calculate the fluids while the other half calculate the drug dosages.
Fluid Rate: 91 ml per hour.
Total (.70) domitor: 0.63 torb: .07
300
A client wants to pay with a check, when you tell them we do not accept checks, the client gets angry. What should be your next step to handle the situation.
Let the client know you are sympathetic to their situation and that you will bring a manager to speak with them (or ask a manager to review the account to receive approval or denial for the check)
400
What is the dose calculation for administering Proheart 12 and Proheart 6?
0.05 ml/kg
400
Which parasite is this?
lice.
400
What is the ideal cleaning procedure for ringworm. Hint (this is a two step process)
Remove all organic material and then clean with bleach.
400
Both teams GET READY TO RUN!
Patient Wilson Larsen needs x-rays from march emailed to tasha@wasatchanimal.com ASAP. GO!
(MUST SPEAK DIRECTIONS OUT LOUD WHILE PERFORMING TASK
First team to get X-rays to tasha wins
400
The schedule is full, mutliple fit ins are also on the schedule. Client calls with an ADR patient. What are the options we offer to this client to treat the patient?
Urgent care exam and drop off for partial day fee.
That will let us to monitor the patient and allow the doctor to see them in between appointments. Clients are welcome to wait, but need to be aware the lengthy wait times.
500
A 92 pound dog needs a Proheart 12 injection, how much do you inject?
2.09 ml
500
The doctor is running behind on appointments, the next appointment is waiting in the car with suspected external parasites. How can I help improve patient workflow for the doctor on this case?
Take a history, bring out a comb and a microscope slide and try to obtain a sample, place mineral oil over the sample, search for parasites, leave slide for doctor to review.
500
Name the two newest procedures added to the closing duty checklist.
Empty Vacuums, Empty Mop buckets.
500
GET READY TO RUN BOTH TEAMS?
Riddle hide and seek. BRING ME THIS ITEM
I do not make noise , but I put out sounds. When I'm quiet be on alert.
stethoscope
500
A client calls to make an appointment , they say the client is breathing normal and able to drink/eat fine , but she thinks the dog is trying to clear something out of its throat and sometimes gags up foamy white liquid. She thinks there must be something stuck in the throat maybe? What should the instructions be to this client?
Because the client is breathing normal, able to eat and drink fine, this patient should remain OUTSIDE for exam expected Kennel Cough.