Concierge Dining
In week one we talked about 2 different types of Dinning Option/menus: what are they
Pre Fixe Menus: menus have already been arranged at a set price. Generally these menus have multiple courses, and some have multiple options for each course.
Tasting Menus: a menu option in which several pre-selected samples are offered over several courses at a fixed price
How do you redeem PWP in ENCORE
Answer: Payment Tab and fill out applicable fields
Under which tab in AESP can we order statements?
Under Maintenance Statement Order
Name Two Ticketing types
What is Face Value tickets (What the vendor is charging for the tickets) (i.e. the retail price) And
Broker Option – tickets that are being resold by a third party at above face value
Where in GSP can i see if a charge will be approved
Under Future usage
This program offers Card members special access to reservations and customized experiences with world renowned chefs at restaurants that these card members love.
What is the Global Dining Collection
How do I read The historical Fare on an Existing booking
click on ticket then click on hyperlink for the tickets then Fare Rules
In AESP where do you navigate to pay eligible charges with Points
What is under Redemption /point Adjustment
BIO tickets can be booked in this tool.
What is Invite Manager
I can do all things card services for the basic card member.
What is AM-FULL
I can make reservations for night life and dining under this tool.
What is Seven Rooms
Where in ENCORE do you go to put your itinerary in Date order
sabre ITIN ICON click 2 arrows
You find pay over time promotions under this hub menu task.
What is Enrollment Services
This tool/Website is the main external resource used to purchase event tickets in and outside of the US.
What is Ticket Master/Ticket Master International. Will take one or both answers.
In article PRO3381 if gives instruction on how to create the account for the card members for Tock/Resy using what information
Card member emails address
password of their last name+two-digit mont of birth
(Jones07) Last name plus 2 digit month of birth
Name at least 3 dining tools to we can use dining information and/or Reservations
Seven Rooms
Tock
Resy
Opentable
Gustave
how do you add infant in ENCORE
answer SSR/OSI TAB , Category Assistance, then free flow LastName/Firstname/DDMMMYY
/DOB
Lastname/Firstname/DDMMMYY” (infant name/DOB)
What are the steps to verify /Confirm Card Received.
What is Go to maintenance, Under Card action, Confirm Card and follow steps Or on face on AESP?GSP Account warning will advise if card not verified.
Beneftits under this partner you can purchase tickets and
What is LaneOne
Eligible Card Members will be able to search, book, amend and cancel dining reservations with a self-service mobile app. Consultants have app booking visibility in this Consultant facing tool
What is Gustave- (Refer to your Job Aide)
What basic information do you need to secure a dining reservation. List at least 5 Dining Probing questions.
•Number of people in the party
•Date and time range
•Location
•Food allergies and dietary restrictions
•Atmosphere
•Special occasion
•Cuisine
How do you price a ticket eliminating basic Economy
Price Qualifier MPC-Any
In GSP go through the steps to replace a card and advise 3 common replacement reasons
What is click hub menu, select Replace card under Card management ta, add to task, Select account to be replaced
Replacement Reason: Non-Recieved, Lost, Stolen, damaged, name correction, reinstatement
Name at least 5 resources/websites you can use to book tickets to shows and sporting events.
Name 3 benefits the card member get under the Global Dining Collections
Card Members get: