Lending Club
How many Lending Club values do we have?
What is 6
What is your view designation
What is LC view
What needs to be stated on each call?
What is QA & Mini Miranda
What is WIIFM?
What is "What's In it for me"
What is always notated first?
What is the phone number
Find a solution
Collect a payment
Stay compliant
What is Eyes on the prize
Where do you find account notation?
What is Account transactions tab
What information do you verify on Outbound (OB) CALL?
What is Full name and last 4 ssn
What is TAD?
What is Total amount due
For each account, what must you do?
What is notate
What does VCI stands for?
What is Verify Contact Information
What term does spectrum use for bank account?
What is Financial account
What do you verify for Inbound (IB) call?
What is Full name, Last 4 ssn and DOB
State the Mini Miranda
What is this communication is an attempt to collect a debt, any information obtained will be used for that purpose.
What activity code is used when you scheduled an ACH payment?
What is Promise to pay- ACH
Mini Miranda is to be stated before authentication...
(True or False)
What is false
What WALK THRU is used to navigate loan information?
What is Account information tour
Where do you verify BR information on spectrum
What is the Blue area (member's business card)
What is Walk Me?
What is step by step guide and/or GPS
Always end the call with_____
What is VCI
Who is the Director for Lending Club Houston Site
What is Vibhu
What is a pre note?
What is Br Bank account verified
If full ssn is provided where do you search to authenticate BR?
What is Admin
Where do you find where Member was last contacted?
What is recent history tab
What is the abbreviation for Promise to pay
What is PTP