General Product Knowledge
It is the status any transaction gives when unable to process
Return Item
What are the basic qualifications for a customer to get a loan?
A job or a regular source of income
A valid bank account in good standing
A valid contact details
Age of at least 21
____________ is a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
Rapport
Based on QA and Compliance guidelines what are the key words we need to mention during Outbound Disclosures?
Recorded
Training
Quality
In Vertical, this is the button you have to click to assign an application under your name
Generate
Leads are important to the portfolio because
They are potential Loans.
Customers are waiting for help
Other companies can get advantage and take the loan from us
We purchase them.
Analyze: What information is needed to complete the loan?
Date of application: July 31, 2018
Payroll Deposits:
07/31: $682.39 EB: $700.36
07/17: $1369.36 EB: $112.36
07/03: $1396.36 EB: $145.63
Strong VOE
What is the maximum term to pay off a loan?
52 Weeks
When do we need strong voe?
1. 50% lower than the second and third direct deposit.
2. If customer changes their answer from getting paid Direct Deposits to Paper Checks due to this discrepancy, we require a Strong VOE.
Analyze: What information is needed to complete the loan?
Date of application: March 7, 2019
Payroll Deposits:
02/26: $542.36 EB: $456.63
02/12: missing
01/29: $1009.63 EB: $211.63
01/15: $1089.63 EB: $456.63
No Information needed. Proceed
In banking, ___________ is the detailed credit analysis preceding the granting of a loan, based on credit information furnished by the borrower, such as employment history, salary and financial statements; publicly available information, and the lender's evaluation of the borrower's credit needs and ability to pay.
Underwriting
What are the words that needs to be mentioned during the EPO?
Default Payment
Fast PayPay in Full
Analyze: What information is needed to complete the loan?
Date of Application: February 1, 2019
Available Balance: $523.63
Payroll Deposits:
01/30: $541.23 EB: $123.36
01/16: $589.65 EB: $236.36
01/02: $541.98 EB: $123.63
Decision Logic
A DL document is required when_________.
The bank doesn't allow 3wc
The account doesn't allow unlimited ACH credits/debits
previous App was denied due to open loan
What are the applicable compliance-related processes we have?
OMD
Military Questions
Authentication
Third Party Disclosure
EPO
APR
Verbal Agreement