Bridgecrest
Provide one (1) fee free payment option that Bridgecrest offers
Autopay
Bank account online (BC app or website)
Based on Sutherland's policy, what corrective action will be issued for the first instance of being tardy/late for one's scheduled shift, leaving early, returning late from break/ lunch without authorization ?
Counselling
What is your trainer's last name
Richards
You are in training and want to use the restroom, What aux should you log ?
Training Aux
What is the stage name of popular Jamaican artist, Kevon Douglas
Skeng
What system in Citrix do we use to verify customers on an interaction?
Genesys
Based on the employee's handbook, failure to comply with Infosec program policy will result in which corrective?
Suspension/ Dismissal
What is the name of Sutherland's health insurance service provider
Sagicor
Name the two (2) types of banners that reflect in Genesys
Clear credit banner
Repo banner
What bay is Brigecrest production space located
Bay 5
Under the FDCPA, what time are we permitted to contact the customer
8 AM - 9PM customer's time
What should you do if on an outbound call, the customer request to know who Bridgecrest is prior to verifying RPC
Advise that you are calling about a personal business matter and refer the customer to the Bridgecrest website
Where are the five (5) Sutherland Global locations in Jamaica
Red Hills Road
Kingsland
Ward Avenue
Portmore
South Camp Road
Based on the call flow, share the five (5) routes that no PTP should be set on by an advisor
Routes 33, 34, 35,SO1 and 24
Where in the human body are the smallest bones located
The ear
Name the four (4) demos that MUST be confirmed on all calls
Address
Telephone Number
Place of employment
What is the 313 rule
3 attempts to cell phone number
1 attempt to Place of employment/business
3 attempts to home number
What are the name of the four (4) mentors for loan servicing
Nastassia
Tafari
Kayanna
Saskia
What information is needed to verify a dealership or financial institution who is calling to request a 10 days payoff amount
Name of Customer
Year make and model of the vehicle
Last 6 of vin
Unscramble the following country: M R I N U S A E
Suriname
What are the two (2) types of DNC and when would we use them
Add DNC - Used when the number being requested not to be contacted is associated with an account
Global DNC - Used when the number being requested not to be contacted is not associated with an account
Which team is responsible for adding authorized third party names in Vision
The Admin team
What is Sutherland Global pay frequency
Biweekly
What is the name of the application that we use in Sutherland that works alongside Genseys to allow us to hear and interact with our customers
Mediahelper / WebRTC
Translate the following to English :
J'adore le riz blanc et le poisson
I love white rice and fish