Block 1
if the rider wants to change the recording preferences in the account. What is the RR for this concern?
Rider - recording - how to opt in or out
The rider says I want to send Gift card to mithin.hero@gmail.com.
When you investigated the email address on Mithin's account is mithin,hero@gmail.com. what is the enxt step?
Gift card purchased
Rider is the owner of Bawarchi and he wants to give free Biryani on each Lyft ride? How can we solve the case?
Partnership request
Rider asking about the donations?
LyftUp - Round up and donate - general education
Rider says the app is giving error that I have met the limitation to contact the driver from App.
To Owner - Met Self Service Limit
Rider wants to be a guardian to his 15 year old child on Lyft platform. What is the RR?
Lyft Teen - verified guardian
The rider wants to delete his account and he no longer wants to use the account and he wants the Lyft cash on his account to be refunded? What is the next step?
Unable to refund Lyft Cash - before deleting account
Rider wants to know the balance on his amazon account?
Amazon partnership - Remaining balance check
Rider says when he requested the ride it was 19$ and now he was charged $38. How can we solve this case?
Educate - Charge was more than upfront auth
If an follow up item that was lost in a ride is prescription glasses and you contact the driver and the driver is unresponsive what is the next step?
send the ticket to TL to deactivate the driver account.
To Owner - High Priority Item - Deactivation - Unable to return
Rider has questions about how to declare a service animal declaration form? What is the RR?
Service animal disclosure form - Activate
The Rider reached out and mentioned he purchased Lyft cash by paying 2000 ZAR. How can we educate the rider and help him use?
Lyft Cash purchased with different currency
Rider wants to contact Freenow support?
Freenow support contact
The rider says he was charged for ride cost of $15 and he says the last time I used Lyft was in 1998 and when you reviewed the last ride was in 1998? How can we solve the case?
Unable to locate charges
When do a rider see a cancellation charge on his account even though he cancelled the ride in grace period? Also walk us through compass.
3 times and the RR
Repeat cancel fee - educate
The rider says he is unable to request rides, when you investigate you understood the rider account is deactivated by request how do we solve the case?
re-activate the rider account
The rider wants to switch the payment for the ride he has taken in Jan 17th and when you review the ride you see the ride amount was $25 and the ride paid $20 with card and $5 with Venmo? How we solve this case?
Unable to switch payment method used
Rider doesn't want to continue his hilton with Lyft.
Disconnected Hilton Honor account
The rider says he was not picked up by the driver and he was charged for the rider?
Where will you check and what is the RR?
Time machine and Ghost ride - refund
The rider is asking about the on time promise promotion?
Resubmit to : Scheduled Ride On Time Promise
The rider reaches out to us and question saying I have scheduled a ride this morning and I received the message that my pick up is at 7:30 AM tomorrow, what is my next step? I need some clarification?
Where do I check the schedule ride?
Confirmation of scheduled ride
In TOM, rider(Rider) completed bottom under scheduled ride section.
Rider is asking about an auto insurance ?
Allstate for riders - general information
The driver skipped the stop and dropped off the passenger at set destination and what do wee need to do here?
We need to check if the passenger has taken another ride from destination to waypoint.
The rider received a message Your Lyft Pink membership renews soon - what is the resolution we give to RR?
Chase Lyft Pink - Auto renewal