Pack it or Protect it
This company handles baggage claims for Carnival’s Vacation Protection.
AON Affinity
If a bag is damaged during embarkation guest should report this to ___
Guest Services Desk
Would lost luggage claims be referred to Chargerback?
No.
If a guest requests an insurance letter how long must you wait?
30 days
Safe deposit boxes are available at this cost in the stateroom.
Free
Guests with outside travel insurance should be referred where?
Their insurance company
If a guest has baggage that is damaged at debarkation what must the guest receive to ensure reimbursement?
Yellow claim ticket
What team handles the items that are found onboard?
PRU (Property Recovery Unit)
This system is used to send guests a link to complete a Lost & Found claim.
Chargerback
To send a check, you must collect this from the guest.
Mailing address
Without travel protection, Carnival covers this max for sailings 14 days or less.
$250 per bag, up to 2 bags
If a guest is requesting compensation for damaged luggage, what information do we require?
Proof of purchase, repair, or replacement (and mailing address)
For high-value items over $1000, this person must be CC’d in the email to PRU
Noel Hernandez
If a shipboard case exists, your first step is to do this
Reopen the case
Found cash under $10 is donated here.
St Judes
Without travel protection, Carnival covers this max for sailings 15+ days?
$250 per bag, up to 3 bags
Without receipts, guests are capped at this per bag
$100 per bag
Guests have these three options if an item is located.
Return to me, hold for pick-up, do not return
If a guest writes in regarding luggage that was damaged onboard, what type of case would you create?
DITM
Lost and Found items are held this long before closing the case.
30 days
Guests without receipts can receive only this much per bag.
$100 per bag
One bag damaged from a $200 four-piece set = this payout
$50.00
Found items that cannot be returned due to U.S. laws include these types of items (name 3).
Aerosols, alcoholic beverages, narcotics, batteries, oxygen tanks, explosives, liquids
You cannot issue a guest a check directly from a shipboard case. Instead, you must create this type of case.
Inquiry case
Guests should carry these items personally rather than leaving them in the cabin.
Valuables, medication, or breakable items