A
Which form is required when an owner requests a refund for a canceled reservation in California that did not automatically refund?
California Cancellation Refund Form
A WorldMark by Wyndham Resort reservation booked 3–14 days before arrival has a cancellation window until how many days prior?
48 hours prior to arrival
In Red Season, more than 10 months in advance requires a minimum stay of
7 nights
Monday Madness is called ________ on the TRIP System.
Special Offer
True or False: The same name must be used for all the segments in an itinerary.
What form should be submitted to research housekeeping charges related to an exchange (RCI/II) reservation?
Exchange Credit Research
Which template is appropriate when an owner disputes a housekeeping balance and provides a reason?
Housekeeping Research
How many FAX Time reservation/s you can book as WM Premier?
3 reservations
Owners are not allowed to add any more segments to a Grouped Itinerary once the total number of nights in all the segments equals or exceeds how many nights?
14 nights
True or False: Owners must pay the Credit Protection fee on every segment of an itinerary to protect all the credits for each reservation
False
How much does Credit Protection cost per reservation?
$149 per reservation
What is the “No Cancellation After” window for a WorldMark by Wyndham Resort booking made 91 days to 13 months prior to arrival?
30 days prior to arrival
What is the Booking Window as VIP Silver Owner for Fun Time?
15 to 28 prior to arrival
True or False: When Combining Reservations it is ok to combine reservations with similar units such as a 2BD Twin and a 2BD Queen.
False
True or False: An owner is confirming a reservation that includes both red season and blue season for a check in 12 months from today. The owner can book less than 7 nights if equal or more nights are in blue season.
True
What resource would we check to find the most recent resorts that are on Inventory Special?
WorldMark Owners Website
How many confirmed Bonus Time reservations may an owner have at any given time (outside the 48‑hour exception)?
One confirmed Bonus Time reservation per account at any given time.
(Exception: Within 48 hours of check‑in, owners may have more than one.)
How many nights in advance can an owner book Bonus Time?
Owners may book 14 nights prior to check‑in.
True or False: When we combine reservations, we are taking two reservations that are continuous dates and changing them from 2 reservations into 1 reservation?
True
True or False: If an Owner is booking during red season 11 months in advance, but there is only 4 consecutive nights available in the requested unit type, we are unable to make the reservation since that is not meeting the 7-night minimum.
False
What is the maximum reservation booking window for WorldMark® Resorts?
13 months
What is the maximum number of nights allowed for a Bonus Time stay?
Four-night maximum stay.
Which resort is not eligible for Exotic Bonus Time reservations?
(La Paloma is considered a “drive‑to” location and is not eligible.)
Continuous Stay Itineraries are booked in what season?
All season/s
There is an exception to the 7-night minimum rule when there is not 7 consecutive nights available in a unit type. When we book these no override is needed, but we need to create a note stating we booked
OSA