Customer Service
The #1 key to Legendary Customer Service
What is 5 foot interaction
Snacks are mandatory during these times.
What is 11am-12am
The member of the Wood family that founded the dairy farm
Who is George Wood?
Wawa's scorecard
What is Health of the Business
Customer vs task philosophy
Customer 1st, Task 2nd
The key to managing spoilage and limiting locked items.
What is the HFT production tool?
The year the first Wawa opened
When was 1964?
The 2 ways we measure customer service
What is MS and VOTC?
Wawa's acronym to help highlight and focus on the keys to customer service.
What is FAST?
The only mandatory 24/7 soup
What is Chicken Noodle
What was the touch screen kiosks?
The keys to excelling at friendliness
What is 5 foot interaction, smiling, positive energy, etc
What we NEVER do after observing a shoplifter and is not focusing on customer service.
What is follow them outside/walk outside the front doors.
The 2% area hurts sales growth the greatest
What is not managing lock/unlock correctly
When was 2010?
What is spoilage, shrink, labor, and cash