Customer Service
Wawa's #1 Priority this year
What is Legendary Customer Service?
The name of the 2% focus areas!
What are cold box, article locks, production tools, warmer sales, and promotions?
The first Wawa store opened in this town
What is Folsom, PA?
The name of the 4 quadrants.
What is People, Cust Exp, Sales and Profit?
They key to legendary customer service!
What is 5 foot interaction?
The key to limiting locks on the steam table.
What is the HFT production tool?
The word "Wawa" stands for.
What is Canadian Goose?
The Cust Exp quadrant results mostly come from these 2 sources.
What is MS and VOTC?
Wawa's new acronym to help highlight and focus on the keys to customer service.
A power hour dollar describes
What is the dollar amount per hour that a store can use to increase their sales by 2%?
Wawa began their history in this type of business.
What is an iron foundry?
The name of the 5 metrics that are measured from MS and VOTC.
The 2 non negotiables when providing customer service at the register.
What is a greeting and a parting remark?
The 4 Wawa controllables are
What are shrink, spoilage, labor, and cash?
This is the year that Wawa began selling gas.
When was 1996?
The name of the 3 metrics in the people quadrant.
What is turnover, talent bench, and development plans?