Product
DOUBLE JEOPARDY! 200 POINTS AVAILABLE
Name 3 fabrics that are considered Hero Elements?
Everlux, Luon, Luxtreme, Warpstreme, Nulu, Nulux or Ultralu
What is Janice's biggest pet-peeve at cash?
Leaving sensors on product!
How many RFID zones do we count every Sunday after store close?
5
What does NPS stand for?
Net Promoter System (Score)
In the story "'Twas the Night Before Christmas," how many reindeer pull Santa's sleigh?
8
What is the name of the fabric used to make the Instill Tight?
SmoothCover
You just put something on hold for a guest. Where did you transfer it to?
SOLD!
ALWAYS SOLD!
Name 3 of the RFID zones we used during the inventory count.
Display, holds, damages, floor, backroom
What is our NPS goal?
95%
(but really 100%)
Who is Frosty the Snowman's best friend?
Karen
What are the 3 F's of the "Science of Feel?
Fit, Function, Features
DOUBLE JEOPARDY! 600 POINTS AVAILABLE
What do you first ask a guest to assign a guest profile?
What zone do we "RECEIVE" product to?
Backroom
What does each letter stand for in ACE conversion?
Attend, Create, Encourage
Complete this phrase: On the 9th day of Christmas my true love gave to me...
Nine ladies dancing
What is the newest yoga mat called that has 3-D texture?
Take Form Mat
Who can change your xstore password when you get locked out?
YOU!
DOUBLE JEOPARDY!!! 800 points available
When completing PPS orders, it is best practice to PICK orders using what method?
BBR devices + batch picking
Give an example of an open-ended question you could ask a guest when they come into our store?
So many!
How many days and nights are there during Hanukkah?
8
Name a bra made with Ultralu?
Enlite Bra
Air Support Bra
How can you sell product or gift cards IN store without using a register?
MPOS (handheld devices!)
HOW do we organize alphanumeric (band/cup) bras on the floor?
ex: 34C
Number first, then cup
ex: 34B, 34C, 34D, 34DD, 36B, 36C, 36D, 36 DD...
Guests that try on items in the fitting rooms are x% more likely to make a purchase.
70%
Where is the REAL Ray's Pizza in NYC?
(ELF)
11th