iResolve
What is our cSAT target?
4.37
This is an article to assist you in determining the best place to transfer
GUIDE1453
TRUE or FALSE: If you do not see the above messaging in the Checkout tool, then the problem is unrelated and can be handled via normal checkout troubleshooting.
TRUE
How do you say “Merry Christmas” in Spanish?
Feliz Navidad
I've been trying to buy this item for days but you are blocking me.
How to acknowledge
What does R in iResolve stands for?
Resource Usage
This article includes a list of all promotions that result in a customer being issued with a coupon
PROMO1931
You have ____ calendar days to pay for your item from the time of purchase.
4
Which country started the tradition of putting up a Christmas tree?
Germany
I live in Channel Islands however I am charged for VAT and I shouldn't be.
What's your resolution?
This behavior is defined as act promptly
Value the Opportunity and Time
All checkout troubleshooting information from GUIDE1016 has been migrated into this article.
GUIDE1635
When eBay attempts to process your payment at checkout, there may be times when the payment fails to complete. When this occurs, you may see an authorization from eBay on your card or bank statement - please note that these are not charges to your account, and will disappear within ______ hours.
24-48 hours
What was the first company that used Santa Claus in advertising?
Coca- Cola
I wanted to take advantage of the voucher. (Expired voucher)
What's your resolution?
Who is the author of the famous quote used in our iResolve?
Zig Ziglar
This article covers individual Nectar promotions.
PROMO2306
I've saved my credit card with eBay. How can I delete my credit card from my eBay account?
If you want to delete your credit card or debit card from your eBay account, go to "My eBay" > "Account" > "Personal information" > "Payments" to add, remove or edit stored credit cards for checkout.
Who tries to stop Christmas from coming, by stealing all things of Christmas from “the Who’s”?
The Grinch
I entered the voucher code for my purchase today, but it wasn't applied. (The member misspelled the voucher code)
What education should you give to the member?
This behavior means that we provide an accurate resolution including clear and relevant education.
Own the Call/Resolve the Issue
This article contains scripts for our most challenging topics
KB2728
An order number is always between one buyer and one seller. So if you have one buyer, checking out with three unique items in their cart, two from the same seller, the third from another seller, how many order numbers will there be?
GUIDE1016 - There will be 2 order numbers. One containing the two items from the same seller. The other with the one item from the second seller.
How many gifts in total were given in “The Twelve Days of Christmas” song?
364
I see two charges on my bank account and it shows as pending however item is still showing as awaiting to be paid on my basket.
What's your resolution?