Do You Know
Wine in its simplest form
What is fermented grapes?
Approach the table for the first time
What is Greet/Acknowledge the Table?
Specify on all chits
What are allergens?
SkipJack & Ayinger
What are Pilsner draft beers?
Chevy Chase Motto
What is A Happy Family, Serving Happy Families?
Paying close attention to verbal/non verbal cues, showing genuine interest, asking questions, avoiding distractions
What is active listening?
2 minutes and/or 2 bites
What is check back (to ensure all items are delivered)?
New Spring Menu Carrot Cake
What is gluten free and vegan?
Order in which a bottle of wine is to served
What is Clockwise?
Styled up in a neatly contained ponytail
What is hair longer than shoulder length (long hair)?
15/5 Rule
What is when you are 15 feet away you acknowledge the member and when in 5 feet you greet?
mark the members down as you take their orders for food delivery
The only Breakfast item on the menu that is Gluten Free (not including sides and substitutions)
What is Oatmeal?
Standard serving size for a glass of wine
What is 6oz?
Tardy - 1; Absence - 2;
Leaving early - 2; NCNS - 4
What is the Attendance Policy point system?
Process of resolution when we mess up (Recovery Process) - full answer
What are the 3 A's (Apologize, Acknowledge, Act)?
Leaving dirty dishes in the pit after asking team member for assistance
What is Drop & Go?
8 allergens
What are milk, eggs, fish, shellfish, tree nuts, peanuts, gluten/wheat, soy?
What is the legal age to pour/serve alcohol/
The staff is the "Face & Voice" of the Enterprise + It Must be Fun!
What is Sacred List (#6)?
7, 7, 3, 3, 3 of each substitute
What is the number of sugars for each caddie?
Ensuring accuracy of orders
What is repeating orders back to members?
Unintended transfer of harmful bacteria or other contaminants from one food, surface, or object to another
What is Cross Contamination?
2004
What is the legal birth YEAR to drink alcohol?
Pride, trust, respect and dignity
What are The Club's Core Values?