Scripting & Procedures
Why is it important for the client to stop making payments to the creditor?
creditors need to understand that you’re going through hard times right now and can’t afford paying them. Choosing to stop payments and letting your debts go past due will help them understand and make them more willing to negotiate a reduced balance with a payment plan you can afford.
Where is the handling creditor calls page found?
Program resources
What is our target for Dashboard login?
95% or higher
What 2 days in November are paid holidays for Achieve/FDR employee?
Thanksgiving
Black Friday
And what is the meaning of ‘Hakuna Matata’
No worries
During the mobile app scripting you get the client to download the app. What else should you help the client do?
Log in and allow push notifications
A client doesn't know how to turn off auto pay with their creditors. Where can you direct them?
What is our target for schedule adherence?
85% or higher
True or False?
Coaching's for wholesale and FDR/Achieve can be submitted using the same google form.
False, There is a sperate google form for wholesale debt consultants
What is the largest social media network in the world?
1. Pend the file back Agreement update required
2. Post in the slack channel the link to notify leadership
What is our Client services number?
800-655-6303
What is our goal for mobile app click rate?
90% or better
Who are the 5 supervisors in RWC?
Shea, Judy, Jasmine, Kiesha, Ghazel
How many times has the Mona Lisa been stolen?
once
ARP Scripting - What are the 2 things that need to happen before we can begin negotiations?
1. The debt needs to go past due so the creditor is willing to negotiate a reduction in what you owe.
2. There needs to be enough money in the Dedicated Account to back up a settlement offer to the creditor
What are the password requirements for the client dashboard?
10 characters
At least 3 of the following:
lower case
Uppercase
Number
Special character
What are our 3 focuses this month?
Co browse
Script Adherence
Mobile App click rate
What team initiative are we doing this month?
Team Collaboration Initiative: Follow-Up Call Support
Objective: Encourage teamwork and enhance engagement through collaboration on follow-up calls.
In what country was the Caesar salad invented?
Mexico