ECS
What does FOL stand for?
Facts of Loss
List 3 different types of Fire policies.
Homeowners, Renters, Rental Dwelling, Manufactured Home, Condo, Commercial, Boat, Farm/Ranch
What button/tool in XC allows us to edit the price, notes, depreciation, or coverage for items?
Global Changes
What platform shows us the weather in the claim file notes?
Verisk
Where can we find the claims department’s PO Box, Business Hours, and email address?
Service Now >Fire Core Property
Where can I find the names of the claim handlers that are currently assigned to a claim?
View Performer
Wear and tear, settling, and fungus are examples of ____.
Losses Not Insured / Exclusions
Windstorm, Fire, and Wild Bears or Deer are examples of ____.
Covered Losses / Named Perils
What website allows us to search for prior claims on a property?
ISO
What does it mean if CDE Assurant says to include on the payment?
We need to include them as a co-payee on all structure damage payments.
Where can I see if the insured has a mortgage on the house?
Policy Number > Additional Interests & Notes
Water damage from a leaking pipe is not covered when ___.
The leak is continuous, repeating, gradual, intermittent, slow, trickling, etc over a period of time.
(Check the policy)
The age and cat/sel codes applied to an item will affect the item’s ____.
ACV or depreciation
What are the 2 options we can use in ClaimXperience to obtain documentation?
Live Calls (Video Collaboration) or File Requests (Custom Tasks)- (file requests should only be used when Customer Hub is not available)
Where can I find information about deductible or payment codes?
Fire Claim Code Manual
What should I do if the policyholder wants me to handle the claim with a relative?
Add an Alert, document the conversation in the file notes, add the relative as a participant.
(We may also need a signed form, based on the jurisdiction.)
Which Cause of Loss has special limits for firearms, rugs, and silverware?
Theft
Are computers subject to a special limit?
Only if they are used for business purposes
What vendor do we utilize to obtain roof measurements and diagrams?
EagleView
What resource provides specific directions for claims in a Catastrophe / Claim Group?
ECHP (Estimatics and Claim Handling Practices)
If we are using a 3rd party vendor to manage the insured’s hotel stay, what kind of payment do we issue for the hotel management fee?
G – Adjustment Payment
An A1 policy covers the cost to repair/replace the structure with similar construction. What does an A2 policy cover?
Common Construction
How do we approve the full amount of a replacement receipt when the price is higher than our original estimate for that item?
Override Deferred Amount
Name 4 things that you can easily find on the Claim Summary Page.
Quick Links, File Notes, Payments, Agent Info, Participant Details, Claim History, etc
What resource should I use when I see a new claim involves a Mortgage Foreclosure?
SCP’s (Centralized Investigation Team Assignment)