Members
This was the first Federally Qualified Health Center to publicly report
16th Street
What year was WCHQ officially formed?
2004
Which Fundamental is this:
From the spelling of a client’s name to the specific language of their Fundamentals, from the wording on a survey to the colors on a logo…details matter. Be fanatic about accuracy and precision. Double-check your work. Get the details right.
Pay Attention to the Details
What is WCHQ's Mission Statement?
Bring meaning to performance measurement data by creating information that drives improvement in healthcare quality and affordability.
Who is WCHQ's largest member (by volume)
Aurora
Who was WCHQ's first CEO?
Chris Querem
Which Fundamental is this:
Apply your creativity, spirit, and enthusiasm to developing solutions, rather than pointing fingers and dwelling on problems. Identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again. Get smarter with every mistake. Learn from every experience.
Practice Blameless Problem Solving
Who is receiving this year's Engagement Award?
Bellin
This member had the highest composite score last reporting cycle
Aurora
WCHQ established the Oral Health Collaborative in this year.
2019
Which Fundamental is this:
Do the little things, as well as the big things, that blow people away. Create extraordinary experiences they’ll tell others about. Mere customer satisfaction is for lesser companies. Create customer loyalty by doing the unexpected.
Deliver Legendary Customer Service
Who is receiving this years Quality Leadership Award?
16th Street
How many members do we have currently?
26 (23 medical, 3 dental)
WCHQ debuts its website where measure results are published in this year
2004
Which Fundamental is this:
Know your audience. Write and speak in a way that they can understand. Avoid using internal lingo, acronyms, and industry jargon. Use the simplest possible explanations.
Communicate To Be Understood
What's the focus of WCHQ's next education event?
"Alcohol and Cancer Risk"
Part 3 of the three-part WCHQ webinar series, "Improving Colorectal Cancer Screening Rates and Shared Decision Making"
Name the 6 Founding members of WCHQ
Bellin, Dean (now SSM), Froedtert and MCW, Gundersen, Marshfield, Thedacare
In this year WCHQ is awarded its first grant, funding the expansion of our measures to include quality improvement and consumer engagement
2007
Which Fundamental is this:
Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates a feeling. Pay attention to every interaction and be sure you’re setting a tone of friendliness, warmth, and helpfulness.
Create A Tone of Friendliness and Warmth
How many toolkits are currently available on our website?
6
Obesity, Obesity (for employers), CKD, Immunizations, Disparities, Maternal Health