WCS Team
What is the name of the phone system we use?
Amazon Connect
What do people traditionally put on top of a Christmas tree?
An angel
When is Kwanzaa celebrated?
December 26 to January 1
How many days is Hanukkah celebrated?
8 days
Name the (3) vendors whom oversee North America claims?
Sedgwick, Anchor, L&I
When did the WCS team launch?
April 27, 2020
Where was baby Jesus born?
In Bethlehem
What is the first principle of Kwanzaa?
Unity
When is Hanukkah celebrated?
November 28 - December 6
Name all 8 WC Regions.
Purple, Red, Blue, Grey, Green, Orange, Black, Yellow
Call volume (inbound/outbound) for month of November?
1,911 Total
910 outbound; 1,001 inbound
What are the two other most popular names for Santa Claus?
Kris Kringle and Saint Nick
Where did the holiday Kwanzaa originate?
Although Kwanzaa is based on ancient and modern celebrations in Egypt and Southeastern Africa, the Kwanzaa holiday as we know it today was started in the United States.
What does Hanukkah mean?
The Hebrew word Hanukkah means "dedication".
What does IME stand for?
Independent Medical Exam
In the New Claim Assignment task, name the (4) items you need to address.
First POC, first touch email, wage request, red flags
Which country started the tradition of putting up a Christmas tree?
Germany
What are the official Kwanzaa colors?
Red, Black, Green
What is Hanukkah also called?
Hanukkah is also called The Festival of Lights or The Feast Of Dedication.
Name all 5 panel states.
PA, CO, TX, VA, TN
How many team members make up the WCS team?
25
18 - WCS
1 - Intake Coordinator
2 - Contractor
4 - Leadership
What are the names of Santa’s reindeer?
Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner, Blitzen, and Rudolph
When was Kwanzaa first celebrated?
1966
What is the name of the fried potato pancakes that are often eaten during Hanukkah?
Latkes
In November 2021, how many claims did the WC team intake?
3,942