Chapt. 2
What is a key reason for ineffective dialogue about polarizing topics?
A. Disinterest in others
B. Lack of cultural self-understanding
C. Lack of ability to change
D. Lack of opportunity to discuss such topics
B. Lack of cultural self-understanding
“Somebody cares about me at work” is one of the key drivers of workplace engagement according to extensive research by what organization?
A. Nike
B. Enron
C. Gallup
D. Pew Research Center
C. Gallup
Should difficult conversations be in person or virtual?
A. Virtual
B. In person
C. Depends on the situation, either or both can be effective
D. Neither, documentation via email is best
C. Depends on the situation, either or both can be effective
According to research, what was NOT found to be a potential response to stereotype threats in the workplace?
A. Overcompensation
B. Discouragement
C. Resiliency
D. Appreciation of coworkers
D. Appreciation of coworkers
If a difficult conversation reaches an impasse, never be afraid to:
A. Get your opinion out before moving forward
B. Take a pause and come back to the conversation later
C. Express to the person how important it is for them to hear you
D. Express how frustrated you are that you can’t reach an agreement
B. Take a pause and come back to the conversation later
Who first introduced the term “intersectionality” as it pertains to identities and cultural understanding?
A. Patrisse Cullors
B. Alicia Garza
C. Kimberlé Crenshaw
D. Audre Lorde
C. Kimberlé Crenshaw
Which of the following is NOT one of the four E’s?
A. Empathy
B. Exposure
C. Excellence
D. Experience
E. Education
C. Excellence
Which of the following is not an important factor in preparing for difficult conversations?
A. Why
B. Who
C. What
D. Deadline
D. Deadline
All of us have this, it happens automatically and is triggered by our brain making quick judgements and assessments of people and situations, influenced by our background, cultural environment, and personal experiences.
A. Thoughtful decision making processes
B. Unconscious Bias
C. Judgement free hiring decisions
D. A clear understanding of our own culture
B. Unconscious Bias
One positive result of bold, inclusive conversations could be this kind of empathy.
A. Double
B. Reciprocal
C. Learned
D: Supportive
B. Reciprocal
The idea of “treating others the way they want to be treated” is known as the what?
A. The Golden Rule
B. The Silver Rule
C. The Bronze Rule
D. The Platinum Rule
D. The Platinum Rule
Which of the following was not found to be an important part of trust in the research Paul Zak conducted on “The Neuroscience of Trust”?
A. Keeping opinions to yourself
B. Intentionally Build Relationships
C. Show Vulnerability
D. Facilitate Whole-Person Growth
A. Keeping opinions to yourself
All are examples of effective facilitators of planned session of difficult conversations except:
A. The employee that brought up the issue
B. Internal HR person
C. Outside trained consultant
D. Trained Chief Diversity Officer
A. The employee that brought up the issue
Which is NOT one of the four components of Intercultural Conflict Styles?
A. Disagreement by verbal direction
B. Emotional restraint
C. Emotional expressiveness
D. Disagreement by intentional conflict
E. Disagreement by verbal indirection
D. Disagreement by intentional conflict
Recognizing this concept is very important for progress in bold, inclusive, conversations.
A. Polarization
B. Similarities
C. Each person’s full story
D. Each person’s emotional capacity
A. Polarization
The Winters Group DNA tool includes all of the following steps EXCEPT:
A. Agreement
B. Describe
C. Navigate
D. Adapt
A. Agreement
Which style, of the four discussion styles, is characterized by being indirect and emotionally restrained?
A. Engagement style
B. Accommodation style
C. Discussion style
D. Dynamic style
B. Accommodation style
The most important skill during the initial phase of a difficult conversation when someone else initiates the conversation is:
A. Listening
B. Agreeing
C. Reflecting
D. Contributing
A. Listening
According to the text, a place where permission is given to be courageous in saying things that might be uncomfortable is:
A. A safe space
B. A protected circle
C. A brave space
D. A confidential group
C. A brave space
All of the following are listed as inclusive habits to live by except:
A. Acknowledging
B. Rigidness
C. Pausing
D. Questioning
B. Rigidness
With what congressional act did it become illegal to discriminate based on race, ethnicity, nationality, gender and religion?
A. The Civil Rights Act of 1964
B. The Americans with Disabilities Act
C. The Equality Act
D. The Human Rights Act of 1998
A. The Civil Rights Act of 1964
According to Ms. Winters, an instructional model where the traditional roles of a mentor/coach and student/mentee are shared between the pair is known as:
A. Mentoring
B. Polarization
C. Dual mentoring
D. Reciprocal learning
D. Reciprocal learning
After the first difficult conversation, you should expect this:
A. Agreement
B. Deadline for response
C. Non-closure
D. Clear understanding of the topic
C. Non-closure
In the context of bold, inclusive conversations, where could sympathy lead?
A. Seeing the situation from another’s perspective
B. Confirmation of healthy conversation
C. Patronization and pity
D. Mutual understanding
C. Patronization and pity
The purpose of listing a variety of offensive terms in the book was to:
A. Police your speech
B. Make you feel guilty
C. Have a list of things to memorize so you’ll never say them
D. Encourage you to be thoughtful in your words and willing to grow and change
D. Encourage you to be thoughtful in your words and willing to grow and change