Customer Flow Tracker
The website that houses the Customer Flow Tracker (CFT).
What is Workforce Professionals Center (WPC)
This is where everyone can access the language assistance desk aids.
What is the WorkSource Snohomish (WDA4) SharePoint?
This is the primary duty of those assigned to support the resource room.
What is providing customer service?
The CFT 2.0 Front-Desk Procedures Desk Aids are located under this tab in the WPC website. (two steps)
What is Reporting and then Customer Flow Tracker 2.0?
These are the two touchpoints taken when language assistance services have been provided.
What is Basic Service and Translation/Interpretation Services Provided touchpoints?
This is the policy that outlines the provision of meaningful unemployment assistance.
What is WIN 0090?
This is a required step, which is part of entering a basic service touchpoint in ETO. Hint - Not the Service provided or the Date (after service, before date).
What is Method of Contact?
This is the vendor used for live phone interpreter services and this is the one used for booking in-person appointments.
What is Language Link and Universal Language Services?
These are the required questions when checking in customers at the front desk.
Have you ever served in the U.S. Military, or are you the spouse or caregiver of someone who has?
Have you worked in farming, food, or fish processing in the last 12 months?
Was your last employer the Federal Government?
Do you have a WorkSource WA account?
Customer Flow Tracker entries are made for this type of customer only.
What is in-person, in the center?
Of the vendors we covered in this category, which of these offer virtual meeting options.
What is Universal AND Language Link?
This is the phrase for complete customer demographic information and is documented by any one of these three methods.
What is full registration and can be updated in ETO, WorkSourceWA, or by paper using the registration form at the front desk?
What is Job Seeker (individual), Job Seeker (group), and Employer?
This is how you interact with a customer with Limited English Proficiency - this is how you determine preferred language.
What is directing the customer to the Language Services Poster?
These are the criteria for someone to be eligible for priority of service and this is the touchpoint taken when serving a customer meeting this criteria.
What is - 1 day of active duty, no dishonorable discharge, or spouse / caregiver that meets the JVSG eligibility criteria?
What is ITSS / Career and Vocational Counseling 2.0 / WDA4-POS / Priority of Services TouchPoint?