MVP
How many tiers
5
What does LPP stand for?
Lowe's Protection Plan
What year did Lucius Lowe open the original hardware store?
1921
What is the S in SMART
SEEK
How many tiers
3
What are the MVP tiers called
MVP, Silver, Gold, Platinum, Diamond
How many Credit Cards do we offer
5
Where was the original hardware store located?
North Wilkesboro, NC
What is the M is SMART
MEETS
What are the Rewards tiers called
Bronze Key, Silver Key, Gold Key
What % does the customer get back in the Silver Tier
1%
How much does the customer save by using their Lowe's Credit daily?
5%
What was Carl Buchan and Jim Lowe's original focus when expanding Lowe's into more locations?
Make homebuilding and home improvement affordable.
What is the A in SMART
ADD on products.
What tier do Lowe's employees get automatically put into
Silver
What % does the customer get back in the Gold Tier
1.25%
What % does the customer receive off at the time of first purchase when using their Lowe's Credit
20% off up to $100
How many stores does Lowe's have today?
1728 in the US
What is the R in SMART
Recap/Review
How many points are needed to earn $5 rewards money
1,000
What % does the customer get back in the Platinum Tier
1.5%
How much do customers receive back to them if LPP is not used?
30%
How many customers on average per week does Lowe's serve across all businesss
What is the T in SMART
Thank the customer
What status do you receive free standard shipping?
Silver Status