Member Champion Skills
Potpourri
FAQs
SP*RK
The Execs
100
Connect, Acknowledge, Set & Align Expectations
What are the three "Engage" Steps?
100
The Window, Calling with A Question, Personal Service
What are Member Touchpoints
100
$400 per day.
What is the daily withdrawal limit on HEWFCU VISAs?
100
She listens to me and understands what I need.
What is "Known"
100
This Exec started as a Senior Accountant.
Who is Jennifer Womack?
200
Ask & listen, provide information, Sell the Value
What are the "Discover & Meet Needs" Steps?
200
Take Ownership
What is a Member Champion "Team" Rule?
200
PMI
What is Private Mortgage Insurance?
200
They are looking out for me and I'm financially better off for it!
What is "Strengthened"?
200
This Exec started as an Accouting Clerk.
Who is Kathy Geary?
300
Concentrating fully on the speaker so that you understand the words & feelings behind them.
What is Active Listening?
300
Integrity and Accountability
What are HEW Core Values?
300
$20,000
What is the maximum bill payment amount?
300
SP*RK
What is a summation of the Member "I Want" statements?
300
This Exec was the morning TV weather anchor in high school.
Who is Jeff Goff
400
What, How, Where, When, Why
What are Open-Ended Question?
400
Age range 18 - 39.
What is Generation Y?
400
Immediately
When Internet Home Branch transactions post to the Member account.
400
I don't feel stupid when I'm in the Branch.
What is "Respected"
400
This Exec had 10 years of perfect school attendance.
Who is Gloria Bowden?
500
Own the issue, be clear about what you'll do, follow-up and follow through.
What is the "Commit" Step?
500
Build Member loyalty...and deliver the most highly valued Member experience.
What is the HEW Competitive Strategy?
500
Deluxe Corporation
What is the system to reorder checks online.
500
They try to make sure I don't make dumb financial decisions.
What is "Protected"?
500
This Exec would often get lost during lunch walks, requiring assistance to get back to the branch.
Who is Andrena Smith