Miscellaneous
When you take your lunch and breaks on time.
What is adherence?
Information is given to customers requesting local post office information.
What is Phone, Hours and Location?
FYI: Educate the customer on visiting usps.com, quick tools, locate a post office.
The customer says she has not received mail in 5 days.
What is Daily Mail Delivery/Service?
Priority Mail
What are 1,2,3 days with a 5-day delivery standard? Not guaranteed? Trackable and insured up to $50 included.
This service allows either the sender or addressee for a fee, to have a domestic shipment that qualifies redirected to the original sender or held at the destination post office for pickup.
What is Package Intercept?
The amount of time for a follow up on a Service Request.
What is 2-3 business days?
Required timeframe for a domestic insurance claim if your mailpiece arrives damaged or is missing items.
What is to file immediately, no later than 60 days from the date of mailing?
Package scanned delivered, not received.
What is Package Tracking Inquiry?
Two to 8 days with 14 Day Delivery Standard.
What is Retail Ground or Parcel Select?
The convenience of printing postage from home.
What is Click n Ship?
This governs political wrongdoings within the USPS.
What is the Hatch Act?
Before transferring a call to IC3, this must be given to the customer.
What is phone number, email and hours?
The customer says she placed a pkg in our outgoing collection box by mistake from a competitor.
What is a Facilities Service Request?
Package scanned No Access.
What is package automatically redelivered on the next business day?
A visual snapshot of mail expected to be delivered to your home.
What is Informed Delivery?
Responding to customer's emotional state when calling about a rude carrier.
What is...I apologize you had to experience that?
(As long as they respond appropriately, it can vary)
Inquiring about COA.
What is takes approx 7-10 Postal business days, you can change online, visit usps.com & pay 1x $1.05, Identity Verifcation fee, or go to LPO to submit or request pkt from mail carrier to mail in no charge..Please allow up to 72 hours to be entered into system...Permanent a year, Temp up to 6 months.
The customer moved 8 days ago and hasn't received any mail at the new house. Mail is still being delivered to the old house.
What is Change of Address?
Domestic registered mail sent two weeks ago. Customer is complaining about the delay.
What is....apologize for delay. However, there is no service standard with registered mail because it is the safest securest way of sending mail. If time is more important, for future reference I recommend that you do not send registered but instead perhaps our premium service, Priority Express that is both fast, guaranteed and insured may be a better fit depending on your needs.
It is available to residential customers as well as businesses to pick up their mail from the post office window or loading dock in bulk and earlier than regular mail delivery service for a fee.
What is Caller Service?
BEFORE asking for a tracking number or anything else after a customer explains why they are calling, this should be done.
What is respond to the customer's emotional state?
Customer calls, but you are experiencing technical audio issues.
The customer complains that she is not getting all of her mail. Her mail has been returned to the sender or misdelivered to her next-door neighbor.
What is Daily Mail Delivery/Service?
What is Courtesy, Respect, and Professionalism?
This service allows a domestic package to be delivered to a different address if it qualifies.
What is Delivery Instructions?