EXPIRING FED BENS 1
If a clt has an expired pua claim but has yet to file a new claim (nothing partial in ric) can we take missing certs?
yes, we could take missing pua certs
WHAT IS THE LAST WEEK PUA BENEFITS WILL BE PAID FOR?
708-26-2933
WHAT IS THIS CLTS CURRENT BASE PERIOD?
2Q20-1Q21
HOW MANY EFFECTIVE DAYS FOR REG UI?
AND
WHAT SCREEN CAN WE SEE # OF EFF DAYS CLT HAS BEEN PAID?
104 EFF DAYS
UBWR, PYMT LEDGER (SHIFT F5)
AFTER CONFIRMING CLT IS ELIG TO DO IDME (NOT UNDER 18 AND SPEAKS ONE OF THE IDME LANGUAGES), WE WOULD GIVE CLT THE SELF HELP LINK FOR IDME SINCE EVERYONE THAT IS ELIGIBLE HAS TO DO ID.ME
can clmnt that just finished their pua claim try to get pua again if new claim is in n status?
NO They cannot file a new PUA Claim;
708-26-2933
WHAT QTRS ARE WE USING TO DETERMINE IF CLT MADE 10XBR?
AND DID CLT MAKE 10XBR?
4Q20-3Q21
YES CLT EARNED 10XBR
SHOULD WE TELL CLTS THAT THEY ARE NOT ENTITLED TO BENEFITS?
NOOO. WE SHOULD NEVER TELL A CLT WHETHER OR NOT THEY ARE ENTITLED
IF A CLT HAS EAD CONTROL AND HAS SENT IN EAD DOCS AND HAS DONE IDME CAN WE JUST REMOVE EAD CONTROL?
NO.
WE NEVER REMOVE EAD CONTROL. WE WOULD DO EAD SURVEY IF CLEAR, UNEXPIRED FRONT/BACK OF EAD DOCS IN TM/KW
WHAT SCREEN CAN WE USE TO DETERMINE IF AN ER# IS VALID? (LIST ALL OPTIONS)
ERSH IN SESS F
COVERAGE CHECK IN BCIQ
708-26-2933
DID CLT HAVE INTERVENING EMPLOYMENT?
HOW DO WE KNOW?
YES
LDW OF EXPIRED CLAIM=7/6/2020
LDW OF NEW CLAIM= 8/23/2021
LDW OF NEW CLAIM IS AFTER THE LDW OF EXPIRED CLAIM
TRUE/FALSE
UI claims effective after 6/28/21 will have waiting week credit waived when PEUC benefits end and the UI claim is reinstated.
FALSE
UI claims effective BEFORE 6/28/21 will have waiting week credit waived when PEUC benefits end and the UI claim is reinstated.
683-16-3034
CLT CALLING IN WONDERING WHY PYMTS STOPPED AFTER 9/5 WHAT SHOULD WE ADVISE CLT?
CLT IS OVER THE 104 EFF DAYS SO THIS WOULD BE UNEXPIRED REG UI BYE SCENARIO. WE WOULD ADV CLT THEY WILL BE ABLE TO FILE A NEW CLAIM FOR UI IF STILL UNEMPLOYED AFTER CLAIM EXPIRED.
090-52-3393
WHY WAS THEIR ONLY CLAIM I'D?
AND
WHAT SHOULD WE ADVISE CLMNT TO DO?
117-92-1189
CLT IS CALLING IN WONDERING WHATS HOLDING UP PYMTS.
WHAT CAN WE DO?
CLT IS PUA PER LAST ER NUMBER IN EMP SUMMARY SCREEN. SO SINCE THE PUA CLAIM NEVER MIGRATED WE SHOULD JUST FOLLOW ADJ PROCESS.
(THEY DONT FILE NEW CLAIM YET BC THIS CLAIM IS STILL HELD UP DUE TO ADJ WHICH IF RESOLVED THEY COULD GET PYMTS FOR WEEKS COVERED UNDER PUA)
100-44-3986
CAN CLT CONTINUE TO CERT AND GET PAID AFTER 9/5? IF SO, WHY? IF NOT, WHY NOT?
CLT CANNOT CONTINUE TO GET BENS AFTER 9/5 SINCE THEY ARE OVER THE 104 EFF DAYS AND ALL EXTENSIONS ARE OVER
IF A CLT HAD PRIOR CLAIMS HAD A BR HAD INTERV EMPLOYMENT BUT NO 10XBR WHAT SCENARIO WOULD WE FOLLOW?
SCENARIO 3
WHAT ARE 3 THINGS TRUE OF EVERY REACHBACK CLAIM
THE NEW CLAIMS BR WAS 25 LESS THAN THE BR OF EXPIRED CLAIM
THE CLMNTS LAST PYMT WAS EC WHEN CLAIM EXPIRED
THE ORIGINAL CLAIM EXPIRED 1/3/21 OR AFTER
CLMNT HAD REMAINING EC DAYS
WHEN CAN WE DISREGARD AN FEIN TO FIX IT?
WHAT DO WE DO TO FIX MULT ER# ISSUE?
NEVER! WE USE C(CHANGE) TO TYPE OVER FEIN WITH ER NUMBER IN UBWR EMP SUMM SCREEN THEN UPDATE INFO. WE NEVER DISREGARD THE FEIN. FINALIZE IT FROM RIC AS PARTIAL
109-94-3219
CLT IS CALLING IN TO FIND OUT WHATS HOLDING UP HIS BENEFITS....WHAT SHOULD WE ADVISE CLT? AND WHY?
ON 8/23 THE PUA BOT POSTED THE IDME MISMATCH
ON 9/10 A REP POSTED LOG THEY SENT EMAIL TO MGR FOR IDME MISMATCH
SO SINCE EMAIL FOR MISMATCH WAS JUST SENT TO MGR WE WILL ADV CLT TO CONTINUE TO WAIT ON IDME REVIEW PROCESS
123-74-1051
WHAT SCENARIO IS THIS?
CLT DID NOT HAVE INTERVENING EMP (LDW OF BOTH CLAIMS ARE THE SAME)
SCENARIO 4
708-26-2933
DOES CLT FALL UNDER ANY SCENARIO ON K/N PDF? IF NOT WHAT DO WE DO?
CLT IN C STAT HAS INTERV EMP AND EARNED 10XBR HE SHOULD STAY ON NEW CLAIM. ADV TO CERT
083-70-7087
WHAT DATES WOULD GO ON THE 402(BBP DATES FIRST PAGE)?
04/01/2020-03/31/2021
2Q20-1Q21
127-76-6477
CLT HAS JUST BEEN VERIFIED BY IDME AND IS LOOKING FOR US TO GET THEM HELD PYMTS. WHAT CAN WE DO? AND WHY
PUA BOT POSTED IDME VERIFIED IN LOG ON 9/15/2021...PER ONE NOTE WE DEFER CLT IF LESS THAN 10 DAYS...WE CAN ADVISE CLT TO CALL BACK 10 DAYS AFTER 9/15 "TO SEE IF WE CAN DO MORE FOR THEM THEN"
105-54-9741
CLT CALLING IN ABOUT MISSING PYMTS FOR WEEKS AFTER 7/18.
WHAT CAN WE TELL THE CLT?
AND WHAT IN CHEAT SHEET OFFERS GUIDANCE ON THIS? (WHAT IS THE TITLE OF THE PAGE?)
7/25-9/12 WERE ALL TAKEN FOR FORF DAYS INDICATED BY THE TC19 IN LOG.
WE CAN TELL THE CLT THEY HAVE FORF DAYS AND THAT IF THEY DISAGREE THEY CAN REQUEST A HEARING...(IF THEY WANT MORE INFO ABOUT THE FORF WE COULD READ THEM THE NMD THEN ADVISE TO REQ HEARING IF THEY DISAGREE)
Forfeit Day Update 7/13/2021 (Web view)