Lights, Camera, Finance!
Client Service Matrix
Who Am I?
Ops & Oversight
Are You Paying Attention?
100

This 2013 film follows the rise and fall of a high-flying stockbroker played by Leonardo DiCaprio.

What is The Wolf of Wall Street?

100

This tier has assets between $1M and $2M.

What is a B client?

100

This person plays drums in their free time.

Who is Colombo?

100

This is the amount of time that can pass without a recorded review before CFN can remove the fee from a client account(s).

What is 24 months (2 years)?

100

This is the name for PPS Custom accounts on the LPL platform.

What is Strategic Asset Management (SAM)?

200

This 2015 film breaks down the 2008 housing crash using celebrity cameos to explain complex financial concepts.

What is The Big Short?

200

This is the amount of assest a client must be below to qualify as a S, L or N client. 

What is $500k?

200

This person has a 135lb Great Dane.

Who is Dan?

200

This is the document that should be delivered to a prospect or new client at or prior to any initial recommendation, such as for account type (e.g., brokerage, advisory, direct), a rollover, a securities transaction, or an investment strategy involving securities. 

What is the Form CRS?

200

This is the name for the CommunityLink equivalent at LPL.

What is ClientWorks?

300

This 1987 classic features the ruthless corporate raider Gordon Gekko and the famous line “Greed is good.”

What is Wall Street?

300

This is the touch point frequency for an A client.

What is 3 months.

300

This person owned and operated a restaurant for  years.

Who is Terry?

300

The following list indicates electronic communication platforms or channels that are unapproved for any business-related communications except one:

Unhosted text messaging

Any instant messaging channel other than Teams

iMessage or SMS messaging

Slack, WhatsApp, WeChat, Signal, Discord

Personal email accounts

TRICK QUESTION - These are all unproved - Double points if you got it right. 

300

This is how long the historical performance of accounts will be available at LPL. 

What is 30 years?

400

This 2000 film tells the story of a group of young stockbrokers running a shady brokerage firm.

What is Boiler Room?

400

This is what the following client categories stand for: S, L, N.

What is Strategic, Legacy, Non-Ideal. 
400

This person has a goal to read 50+ books a year.

Who is Jeannie?

400
This is the turnaround time CFN provides for any advertising submission of three pages or less. 
What is within two business days?
400

This is the full name of our Sr. Conversion Consultant at LPL. 

Who is Kristie Hicks-Davidson?

500

This 2011 film stars Kevin Spacey and focuses on the early hours of the 2008 financial crisis inside an investment bank.

What is Margin Call?

500

This is the tax planning software that is exclusively used for A & B clients.

What is Holistiplan. 

500

This person is a licensed massage therapist.  

Who is Tiffany?

500

All but one of the following titles are approved for non-registered staff members:

Wealth Management Concierge

Financial Planning Coordinator

Financial Services Specialist

Wealth Services Expert

Financial Advisor Assistant



What is Wealth Services Expert?

500

If a client opts-out of the LPL conversion, the advisor has till this date to opt them back in. 

When is October 23rd?