Ticket Titles
Questions about how to apply store credit to an order.
Checkout
✓Rewards members pay $____/month for their Plus subscription.
$49/month
ITP Traits
Humble - Hungry - Smart
QA stands for _____
Quality Assurance
NDA or SDA order arrives late.
Carrier Error
Expedited Error
Customers are unhappy with the quality of the item(s) but it is not deemed defective.
Defective/Warranty
The cart subtotal will need to be at least $_____ or greater to be eligible for alternative payment.
$500
The _______ model provides a common language that people can use to better understand themselves and adapt their behaviors with others.
DISC
Number of scored metric examples
4
Perishable items arrive at a temperature outside the indicated storage temperature and were delivered within 2 transit days.
Product Complaint
Spoiled
Prop 65 Questions
Product Question
Checks will be deposited on these days of the week.
Tuesdays and Fridays
Web Mission Statement
“The WebstaurantStore exists to empower people to run their businesses more profitably and efficiently.”
Reply to QA feedback within ___ business days of receiving it
3 business days
The item(s) is not necessarily defective, but we need to record the customer’s complaint of the product
Product Complaint
Unhappy with Quality
Platinum Incoming order comments
Attempted Contact
The two payment options offered by Credit Key.
Pay in 4 and Financing
3 Pillars
Entrepreneurial Spirit - Passion for Excellence - Do the Right Thing
The system used to check QA scores.
Power BI
The text or imaging is incorrect or could be misinterpreted on our site. The items that are not actually compatible being listed in the You May Also Need, Replacement Parts, or Compatible Models section
Web Error
Site Error
Carrier calls needing to talk to a warehouse receiving department.
Other Inquiries
Alternate payment orders will remain on hold for ______ days before being canceled for non-payment.
29 days
Name 3 Core Values
1. Provide WOW Customer Service
2. Team Contribution
3. Personal Responsibility
4. Ripple Effect Action
5. See Something, Say Something
6. Embrace Change
Use the acronym ______ when writing case notes
IRA
I = Issue identified / Identifying details
R= Resolution
A= Action plan
A package was put on a truck to an incorrect location. It has not actually been delivered to an incorrect address yet. It is still within the carrier’s network and can/will be rerouted to the correct location.
Carrier Error
Misrouted