Tools, tools, tools
The tool we use to break down our work, organize daily tasks, and monitor ticket completion from start to finish
What is JIRA?
This person owns the overall vision for the workstream initaitives and is accountable for project outcomes.
Who is the Workstream Lead (Fred/Diya/John)?
This artifact contains the MVP solution, implementation approach, work breakdown, and delivery plan for the team.
What is a PRD?
This core planning artifact features a bottom Sign-off section that serves as our primary vehicle for stakeholder sign-off and accountability on the aligned vision of what we are building.
Possesses the technical prowess to master complex Linux distributions and 3D modeling, but his true kryptonite is the never-ending "Privacy Form"— mention it, and his soul instantly yearns to return to rotting comfortably in bed
Who is Johnson?
The tool we use to store transcripts, generate recaps, and organize key artifacts.
What is NotebookLM?
This person owns the technical requirements, architecture, feasibility, and implementation guidance for the solution.
Who is the Tech Lead (Maz/Ankit)?
This Pod does Quarterly Planning with PMMs while providing critical support to Marketing and the entire Twilio team via WEB-REQ
What is Production BAU Pod (Pod 4)?
A specific Scrum ritual where the team reflects on the past Sprint (or 2) to create a plan for implementing process improvements
What is a Retrospective?
Brings calming energy to a room filled with confusing stories and ever changing requirements and feedback. Maybe the desk side chocolates are the secret?!
Who is Ale?
This tool is used to keep Janna and the web team updated on the status and progression of our active work for the quarter.
What is the OKR Dashboard?
This person owns overall project management -- project timelines, coordination/communication, status tracking, risk/blocker identification, and facilitating Scrum Ceremonies.
Who is the Project Manager (Sashi/Dani)?
This Field is used to notate Discipline/Function (e.g. UX, UI, Engineering, Analytics, Content) on our JIRA tickets
What is Status?
Cutoff Time/Day for code changes that get deployed to PROD on Thursday.
When is 9AM PST every Tuesday?
Approaches messy codebases with the exact same meticulous precision he uses to brew professional-grade espresso and cultivate his 30 houseplants
Who is Santi?
This [company approved] tool handles meeting transcription and conversation downloads, saving us from having to take manual notes.
What is AI Companion?
This person is accountable and owns defining the MVP solution, implementation approach, work breakdown, and delivery plan for the team.
Who is the Delivery Lead (Nate/Shari)?
What is the Source of Truth for where to look for Analytics requests in JIRA?
What is the Analytics Kanban Board?
We've capped our Epics at this duration, a standard length that also names a 25-cent coin.
What is a Quarter?
Develops endurance over the weekend with 10+ hour hikes to say yes to any requirement & tolerate infuriating UI bugs
Who is Byron?
A new tool designed to streamline our quarterly planning by enabling alignment on committed initiatives, T-shirt sizing for Epics, visual roadmap creation, and resource capacity forecasting
What is the Web Quarterly Planning Tool?
This role is accountable for accuracy of Weekly Release Notes and is tasked with articulating the value and scope of everything we ship.
Who is the Delivery Lead (Nate/Shari)?
The pod operates within the broader engineering workflow, connecting backlog planning sessions with sprint execution. Regular touchpoints include story grooming, technical reviews, and retrospective feedback loops to continuously improve the BAU delivery process.
What is ENG BAU?
This step is a Post Project Brief completion and is a pre-requisite before the PRD & Ticket Breakdown in JIRA.
What is Janna's review/approval?
Trying to sneak a flawed plan past this person is entirely impossible, as his/her brain is programmed to instantly detect the one thing you forgot to think about.
Who is Janna?