Treating your customers well is essential to your company and to your job. Learning how to give exceptional customer service is necessary for any business to succeed.
Why is Customer Service important
100
Reduced Stress, Improvements in Performance, More time to enjoy life, A sense of achievement
What are the benefits of time managment
100
Title, Registration, Current ID, Proof of Address
What is needed to complete a deal
100
Introduction, Fact Find, Present Purchasing Service, Documentation, Close
What is the confirmation call structure
100
The company CarGroup was started by Frank McKee in what year
What is 1951
200
9.5
What is your target WSQI score
200
80% of results are achieved with only 20% of the overall effort
What is Pareto's Principle
200
Full legal name matching government issued I.D
What name should be on the title
200
We will verify: vin, make, model, vehicle condition
What is the process
200
webuyanycar.com was founded in the United Kingdom by Noel and Darren McKee when
What is 2006
300
Step 1: First Impressions Matter
Step 2: Courtesy Counts
Step 3: Attitude Is Everything
Step 4: Doing the Right Thing: Ethical Issues
What are the 4 steps in customer service foundation?
300
Time management refers to a range of skills, tools, and techniques utilized to accomplish specific tasks, projects and goals.
What is time management?
300
Fax from financial institute with physical address
Current payoff amount with per diem
What information is needed for a complete payoff deal
300
Branch manager calls customer how long after receiving branch email
What is 5 - 10 minutes
300
To become The Destination to sell your vehicle
What is the company vision
400
Facial expression, tone of voice, eye contact, body language
What is non-verbal communication
400
A powerful process for thinking about your ideal future
What is goal setting
400
Missing title, Cant get in touch with bank, No registration / Insurance card, No payoff information, Mileage issue
What are reasons to call compliance
400
Serves to build rapport, highlight our outstanding customer service, and inform the customer on our process
Why is the confirmation call important
400
Integrity, Customer Service, Communication, Brand, Fun
What are the company values
500
1. Establishing Rapport
2. Interacting Positively with Customers
3. Identifying Customers’ Needs
4. Making the Customer Feel Valued
5. Maintaining Ongoing Relationships